Graduate Accountancy Customer Support Consultant

Graduate Accountancy Customer Support Consultant

Location: Wokingham Salary: Up to 24,800

Looking to kick-start your career after graduating?

This is an excellent opportunity for a recent Accounting, Accountancy or Finance graduate who enjoys working with people and wants to combine their technical knowledge with technology and customer support.

You'll be joining a fast-growing fintech software company where you'll use your accounting knowledge to support customers using specialist accounting software. This is a fantastic role for someone looking to build a long-term career in fintech, software or accountancy support while continuing to develop their technical skills.

What you'll be doing

• Providing second-line support to customers via phone and email.

• Helping customers get the most from the company's accounting software.

• Becoming a product expert and sharing your knowledge with colleagues.

• Creating and updating FAQs, user guides and support documentation.

• Supporting the development of customer training materials.

• Assisting with software testing and identifying product improvements.

• Working closely with internal teams to deliver an excellent customer experience.

About you

• Degree in Accountancy or a related subject.

• At least 6 months' customer service experience.

• Good understanding of UK tax, financial statements and double-entry bookkeeping.

• An interest in technology and accounting software.

• Strong communication skills and a professional telephone manner.

• Organised, analytical and eager to learn.

Why apply?

• Excellent opportunity for a graduate looking to start their career.

• Combine your accounting knowledge with technology in a growing fintech business.

• Develop your technical expertise while building valuable customer-facing skills.

• Work as part of a supportive team with opportunities to learn and progress.

• Gain exposure to specialist accounting software and product development.

If you're looking for a role where you can put your degree into practice, develop your skills and build a rewarding career within a growing software business, we'd love to hear from you.