First Line IT Support Analyst

First Line IT Support Analyst 30,000 - 40,000 London (5 Days Onsite) Global Brand

Are you passionate about technology and delivering exceptional IT support? We're working with a well-established international organisation looking for a First Line IT Support Analyst to join their growing technology team in London.

This is an excellent opportunity for someone with around 1+ years of IT support experience who is looking to develop their skills in a fast-paced, collaborative environment with exposure to users and technologies across multiple global locations.

The Role As the first point of contact for IT support, you'll play a key role in ensuring users receive a professional, responsive, and high-quality service. You'll support colleagues both on-site and remotely, helping to resolve technical issues while contributing to the ongoing improvement of IT operations and user experience.

Key Responsibilities

• Provide 1st line IT support to users across the London office

• Log, categorise and prioritise helpdesk tickets through the IT service management system

• Troubleshoot hardware, software and user access issues

• Perform password resets and general user administration

• Deliver deskside support for local users and remote support for international teams

• Support and administer Intune-managed devices

• Maintain meeting room and shared office IT equipment

• Manage IT asset inventory and equipment procurement

• Collaborate with global technology teams on projects, rollouts and service improvements

• Support security best practices and compliance initiatives

• Contribute to continuous improvement across IT operations and user satisfaction What We're Looking For

• At least 1 year of experience in an IT Support or Service Desk role

• Strong knowledge of Windows operating systems

• Experience with Microsoft 365 and SharePoint administration

• Excellent troubleshooting and problem-solving abilities

• Strong communication and customer service skills

• Ability to work independently and manage priorities effectively

• A proactive mindset and genuine enthusiasm for technology

• Team player who enjoys helping others and delivering first-class support What's On Offer?

• Salary of 30,000 - 40,000

• Exposure to international IT operations

• Supportive and collaborative team environment

• Opportunity to develop your technical skills and career

• Work with modern Microsoft technologies and global infrastructure First Line IT Support Analyst 30,000 - 40,000 London (5 Days Onsite) Global Brand