Guest Service - Temecula KOA at Vail Lake Resort

Description: The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our outdoor guest service hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!

Job Hours

• Full-time position: 30-40 hours per week depending on the occupancy of the campground

• Most working hours will be in the evenings Thursday - Monday 12pm-11pm

• Some daytime shifts 9am-5pm needed depending on the occupancy of the park

• $17.50/hour and up depending on experience

• Reports to the Outdoor Guest Services Manager

RESPONSIBILITIES

• Ensures customers receive a high level of service consistent with our customer service philosophy

• Help to ensure the safety of guest and campground property with attentive observation and action

• Coordinate with Office staff for late guest arrivals

• Coordinate with campground staff on problem resolution

• Learn and operate Campground Management system

• Communicate with all staff and management using Microsoft Teams

• Enforce campground policies and implement solutions consistent with goals of park

• Proactive guest management to ensure positive environment for all guests

• Welcome after hours guests and complete check in process

• Light custodial work to maintain high standard of cleanliness in all facilities

• Filling LP gas tanks during office hours

• Light Pool Maintenance

• Help facilitate the day use pass for mountain bike guests

Other duties as assigned by management to ensure the successful running of the Temecula KOA at Vail Lake.

Requirements:

• Good customer service and communications skills

• Able to work with others and work independently

• Licensed Driver-able to operate light vehicles safely on and off property

• Professional Appearance and attitude towards guests and fellow team members

• Communicate professionally and patiently

• Be on your feet during shift and able to lift at least 50 lbs.

• Ability to thrive in a fast-paced environment

• General knowledge of maintenance and use of common repair tools

PM21

Compensation details: 17.5-17.5 Hourly Wage

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