Ecommerce AI Engineer

Ecommerce AI Engineer

Office Location: Paddington, London

Working arrangement: Hybrid - three days per week on-site

Salary Range: 45,000- 55,000

Contract Type: Permanent, full-time

Working hours: 40 hours per week

Salt is partnering with a forward-thinking company at the forefront of AI, technology and digital commerce to hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance.

The Role

As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build digital platforms and intelligent tools that support business growth.

You will develop high-performing websites, booking and ecommerce journeys, AI communication agents, dashboards and automated workflows. Working closely with engineering, marketing, management and commercial stakeholders, you will turn business requirements into practical, measurable technology solutions.

Key Responsibilities

Digital Platforms and Ecommerce

Build and manage WordPress websites from initial concept through to launch

Integrate booking engines, payment systems, ecommerce platforms and customer portals

Improve website performance, security, accessibility, technical SEO and conversion rates

Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/B testing

Analyse and optimise customer journeys to increase qualified leads, bookings and revenue

Develop lead-generation funnels, customer journey maps and revenue-tracking solutions

AI Agents and Automation

Develop AI assistants for websites, WhatsApp, email and other customer communication channels

Connect AI agents with CRM, booking and customer-service platforms

Automate customer enquiries, lead qualification, booking support and follow-up communications

Build solutions using OpenAI APIs, large language models, RAG, embeddings, vector search and tool calling

Implement permissions, monitoring, escalation processes and data-privacy controls

Integrate third-party systems using APIs, webhooks and data pipelines

Automate repetitive commercial and operational processes

Create dashboards and reporting tools covering leads, bookings, customer activity and performance

Maintain strong standards across documentation, testing, monitoring and system reliability

Commercial Innovation

Identify opportunities to use AI and technology to improve revenue, operational efficiency and customer experience

Evaluate build-versus-buy decisions and recommend appropriate tools and platforms

Help transform internal AI tools into repeatable, client-facing products

Collaborate with engineering, marketing, management and commercial teams to deliver measurable results

Skills and Experience

You should bring:

At least five years' experience across AI, software engineering, ecommerce, platform engineering or a closely related area

Strong development skills in Python and JavaScript or TypeScript

Experience developing and optimising WordPress websites, including custom themes, plugins and API integrations

Experience integrating booking engines, ecommerce platforms and payment systems

Practical experience with OpenAI APIs, LLMs, RAG and agentic workflows

Experience integrating CRM platforms, WhatsApp Business, webhooks and third-party APIs

Strong SQL, data-integration and dashboard-development skills

Knowledge of technical SEO, GA4, Google Tag Manager, Google Ads tracking and conversion optimisation

Experience with Opera Cloud or Opera V5

The ability to translate commercial and operational requirements into practical technical solutions

Strong communication, documentation and project-delivery skills

Desirable Experience

Experience in one or more of the following would be beneficial:

Hospitality, travel or multi-property booking platforms

WooCommerce, Shopify or similar ecommerce technologies

HubSpot, Salesforce, Zoho or comparable CRM platforms

Django, React, Angular, AWS or other cloud and application-development technologies

WhatsApp Cloud API, Twilio or similar communication platforms

What Success Looks Like

Success in this position will include:

Delivering effective websites, booking platforms, dashboards and AI tools

Increasing qualified leads, bookings, conversion rates and customer engagement

Reducing manual work through intelligent automation

Developing reliable AI agents with effective accuracy, monitoring and escalation processes

Creating new commercial opportunities through AI and digital products

Interview Process

Successful applicants will be asked to present examples of their work as part of the interview process.

These examples could include AI agents, commercial websites, booking platforms, dashboards or automation tools. Where possible, applicants should outline the business problem, the technologies used, the results achieved and their individual contribution to the project.

Important Information

Applicants must be UK residents

No visa sponsorship is available for this role

This role is hybrid, with no fully remote option

Salt contact: Robert Sprigens, (url removed)

Rates depend on experience and client requirements