Income Officer

Income Officer - 6 Month Agency Contract Role: Income Officer Rate: £18.45 per hour Contract: 6 Months (Agency)

About the Role We're looking for an experienced Income Officer to join a busy housing team on a 6-month agency contract. You'll be responsible for managing rent arrears from early intervention through to legal enforcement, so we're looking for someone who can hit the ground running .

Experience using NEC Housing Management System would be a significant advantage.

Key Responsibilities

• Manage a caseload of rent arrears, taking prompt and appropriate recovery action.

• Contact customers by phone, email, letter and home visits to negotiate repayment plans.

• Maximise rental income through effective arrears management.

• Prepare legal documentation and represent the organisation at court and evictions where required.

• Ensure compliance with the Pre-Action Protocol for Social Landlords.

• Liaise with the DWP, Housing Benefit teams and other agencies to secure payments.

• Work with internal and external partners to support customers in sustaining their tenancies.

• Maintain accurate records using the Housing Management System.

• Deliver excellent customer service while achieving arrears recovery targets.

What We're Looking For

• Previous experience as an Income Officer or in rent arrears recovery within social housing.

• Strong knowledge of housing legislation, welfare benefits and arrears recovery processes.

• Experience taking rent arrears cases through the legal process, including court attendance.

• Excellent negotiation and communication skills.

• Competent with Microsoft Office and housing management systems.

• Experience with NEC Housing Management System is highly desirable.

• Full UK driving licence and willingness to travel.

• Basic DBS check required.

Interested?

To apply or find out more, contact Carol Jones :