Deputy Pensions Administration Manager

Our client is seeking a Deputy Administration Manager to join their pensions administration team in Bristol. Our client prides themselves on ensuring each client receives a dedicated service, fostering strong relationships and delivering exceptional customer service

As Deputy Administration Manager your role will involve:

• Oversee annual and ad-hoc projects for defined benefit (DB) schemes

• Monitor and ensure timely completion of projects in line with legislative and client requirements

• Review and quality-check the work of less experienced administrators

• Monitor team accuracy, performance, and SLA adherence, taking action to ensure targets are achieved

• Conduct appraisals, probation reviews, mentoring sessions, and regular team catch-ups

• Ensure accurate use of the time recording system for chargeable and non-chargeable activities

• Maintain strong client relationships, acting as a credible partner for scheme trustees and sponsors

• Prepare, check, and issue administration bills

• Update change control logs, schedules, and internal spreadsheets

• Oversee breaches, errors, and complaints logs, ensuring prompt action and review

• Deputise at Administration Manager meetings when required

• Manage day-to-day workflow, holding regular meetings with senior team members to resolve issues and maintain progress The person:

• Expert knowledge of pensions administration (defined benefit schemes) across all processes: leavers, retirements, deaths, transfers, and reporting

• Strong understanding of current pensions legislation and regulatory frameworks (Pensions and Finance Acts)

• Proven supervisory and workflow management experience, including appraisals, performance monitoring, and recruitment

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Strong people management skills, with the ability to motivate and support staff

• Demonstrable numerical aptitude through work or academic achievements

Qualifications

• Minimum: Maths and English GCSE (Grade C/5 or above, or equivalent

• Desirable: Progression in a relevant pensions qualification (CPC, QPA, DPC, RPC, APMI) Benefits:

• Competitive salary and annual discretionary bonus

• 25 days' holiday (with buy/sell flexibility)

• Generous pension matching scheme

• Healthcare plan, life assurance, and employee discounts.

• Flexible benefits scheme and employee assistance program

• Digital GP service and paid volunteering days

• Referral bonuses for introducing suitable candidates