Data & IT Support Officer

Data & IT Support Officer

Location: Rotherham Hospice

Salary: £25,331 - £30,960 per annum

Hours of Work: 37.5 hours per week, Monday - Friday 9 am - 5 pm

Contract type: Permanent

Closing date: 14th August 2026

Purpose of the Role

To support the organisation's effective use of data, systems and technology by maintaining accurate data records, producing reports and insights, and providing first-line IT support to colleagues. The role will spend approximately 60% of its time supporting data management activities and 40% providing IT support and system administration.

Key Responsibilities

Data Management

• Maintain accurate records across organisational databases and systems.

• Perform regular data cleansing, validation and quality assurance checks.

• Produce routine reports, dashboards and performance information.

• Support departments with data extraction and analysis requests.

• Develop and maintain data collection processes and procedures.

• Ensure compliance with GDPR and organisational data governance requirements.

• Identify trends, anomalies and opportunities for service improvement through data analysis.

• Support audits and regulatory reporting requirements.

• Assist with the development and maintenance of KPI reporting.

• Create and update system documentation and user guides.

IT Support

• Provide first-line support for hardware, software and user issues.

• Set up new users, devices, accounts and permissions.

• Troubleshoot common IT problems and escalate complex issues where required.

• Assist with the management of printers, telephones, mobile devices and peripherals.

• Support Microsoft 365 applications and user administration.

• Maintain IT asset registers and equipment inventories.

• Assist with software updates and system testing.

• Support meeting room technology and video conferencing systems.

• Liaise with external IT support providers and vendors.

• Promote cyber security awareness and good IT practices.

Person Specification

Essential

• Experience working with databases, spreadsheets and data management systems.

• Strong Microsoft Excel skills.

• Experience producing reports and analysing data.

• Good troubleshooting and problem-solving abilities.

• Excellent organisational and administrative skills.

• Ability to communicate technical information to non-technical users.

• Understanding of data protection and confidentiality requirements.

• Customer-focused approach.

Desirable

• Experience of CRM systems. (Beacon)

• Experience of Power BI or dashboard reporting tools.

• Experience of Microsoft 365 administration.

• Experience working within healthcare, charity or hospice environments.

• Knowledge of cyber security principles.

• Knowledge of TPP Systmone To Apply

If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please do not hesitate to apply.