Claims Handler

My client is a highly reputable, leading national insurance broker with offices across the UK and are looking to expand their team further.

They are seeking a Claims Handler to join their buoyant and professional team on a full time, permanent basis.

The salary is dependent on qualifications and experience and there is hybrid working. Benefits include full support in obtaining professional qualifications and pension.

Main duties include;

• Notify insurers of new claims

• Provide exceptional support to customers ensuring a high level of service

• Input new claims onto the system

• Continuously update claims records on the system

• Continuously update claim records on the system including risk screens

• Maintain comprehensive diary system to monitor claims progress

• Ensure all actions are clearly recorded in the file notes

• Deal with correspondence quickly to avoid any delay in settlement of a claim

• Ensure full settlement details are received before bringing files to a close

• Deal with repudiated claims and understanding why they have been repudiated

The successful candidate must have:

• Experience with insurance claims (preferably commercial)

• Excellent customer service skills

• Excellent administration skills

• Good interpersonal and communication skills

• Ability to manage personal workload and meet deadlines

• Ability to work closely and flexibly with other team members

• Ability to follow clear instructions to carry out given tasks

• Demonstrate a high level of professionalism, integrity and commitment

• Ownership of own continuing professional development

• Knowledge of Microsoft Word and Excel

This would suit an individual who has dealt with complex customer service matters in a previous role.

Elite Staffing Solutions are acting as an Employment Agency on this vacancy.