Account Manager

Account Manager Location: Bristol (Office Based) Salary: £31,500 - £33,000 Contract: 10-Month Fixed-Term Contract Hours: 40 hours per week

About the Opportunity We are seeking a motivated and commercially minded Account Manager to join a fast-paced business supporting restaurant partners across the South West and South Wales .

This is an exciting opportunity for someone who enjoys building strong client relationships, using data to drive performance, and helping businesses achieve sustainable growth. You will manage a portfolio of small and medium-sized restaurant partners, acting as a trusted advisor and helping them maximise the value of the platform.

If you thrive in a dynamic environment, enjoy solving complex challenges, and have a passion for relationship management, we'd love to hear from you.

Key Responsibilities

• Build and maintain long-term relationships with restaurant partners.

• Manage a portfolio of accounts, using performance data and KPIs to identify growth opportunities.

• Provide consultative support and recommendations to improve partner performance.

• Resolve partner issues quickly and effectively while ensuring high levels of satisfaction.

• Influence adoption of new products, features, and marketing solutions.

• Conduct regular account reviews and strategic planning sessions.

• Work closely with internal teams including Operations, Marketing, and Product.

• Maintain accurate records and account activity within Salesforce and other CRM systems.

• Analyse account data and provide actionable insights to support business growth.

What You'll Be Doing

• 40% Partner relationship management and account development

• 25% Data analysis, reporting, and account planning

• 20% Cross-functional collaboration and stakeholder engagement

• 15% Administration, CRM updates, and process improvement Skills & Experience Required

• Previous experience in Account Management, Customer Success, Sales, Operations, or a customer-facing role.

• Strong negotiation skills with the ability to overcome objections and influence decisions.

• Ability to manage multiple priorities within a fast-moving environment.

• Experience using data and KPIs to manage performance and identify opportunities.

• Strong relationship-building and stakeholder management skills.

• Excellent communication skills and professional English proficiency.

Desirable Experience

• Experience using Salesforce or other CRM systems.

• Strong Excel, Google Sheets, or SQL skills.

• Experience analysing business performance and producing actionable insights.

• Ability to identify process improvements and solve operational challenges.

• Experience managing a portfolio of clients or business partners.

What We're Looking For We're looking for someone who is:

• Commercially minded and results-driven.

• Resilient and comfortable working in an evolving environment.

• Highly organised with excellent attention to detail.

• Customer-focused and passionate about building long-term partnerships.

• Analytical, proactive, and able to work autonomously.

Apply today to be part of a team where your work has a direct impact on business growth and partner success.