VOIP Telecoms Engineer (Desk & Field Based)

Role Overview

We are looking for a skilled and technically capable Telecoms Engineer to install, maintain, troubleshoot and coordinate telecoms and connectivity services across multiple product sets. This is a hands-on, field-based role: day-to-day, you will be installing structured cabling and WiFi access points, setting up hosted phone systems, coordinating orders and diagnosing/resolving faults on customer sites.

This role suits someone with a solid grounding in telecoms installation and network troubleshooting who enjoys hands-on technical work, is comfortable working independently on customer sites, and takes pride in getting the detail right.

Key Responsibilities

• Install, terminate and test structured cabling (Cat5/Cat6/Cat6a) to a high standard, including first and second fix, patching and labelling.

• Install and maintain WiFi access points, ensuring correct placement, cabling, power (PoE) and connectivity checks.

• Carry out network troubleshooting, including basic router/switch configuration and connectivity checks, to diagnose and resolve faults on site.

• Proactively communicate with customers regarding appointment times, delays, or changes to scope.

• Ensure equipment, materials and site access are in place ahead of each visit, keeping job logs and internal systems accurate and up to date

• Install Hosted Phone Systems to customers' specifications and satisfaction

• Diagnose and troubleshoot telecoms and connectivity faults, escalating where necessary.

• Liaise with third-party engineers and subcontractors to ensure work is delivered to specification and on schedule.

• Maintain accurate records of installations, faults, and resolutions, including photos and completion sign-off where required. This includes site survey documents and risk assessments.

• Identify and flag risks or delays to delivery timescales and support resolution to keep projects on track.

• Follow health & safety procedures at all times when working on customer sites.

• Coordinate orders with the various relevant stakeholders

• Update CRM with relevant information and ensure accuracy Essential Skills & Experience

• Proven experience in telecoms installation, including fault-finding and troubleshooting.

• Experienced in structured cabling, inclusive but not limited to Cat5/Cat6/Cat6a.

• Installing and maintaining WiFi access points.

• Installing hosted phone systems.

• Network troubleshooting.

• Strong organisational skills, with the ability to plan and coordinate multiple jobs and priorities at once.

• High attention to detail, particularly around scheduling accuracy and job documentation.

• A willingness to learn new products, systems and technologies as the product set evolves.

• Comfortable working both independently in the field and as part of a delivery team.

• Good communication skills, confident liaising with customers, engineers and suppliers.

• Full UK driving licence (required for field visits).

Desirable/Not essential

• Experience with Salesforce

• Previous experience in a delivery, coordination, or project support role within telecoms or IT.

Personal Attributes

• Organised and methodical, with the ability to manage a varied workload.

• Reliable and adaptable

• A proactive problem-solver who takes ownership of issues through to resolution.

• A team player who communicates clearly with colleagues, customers and suppliers.