ServiceNow Developer

Job Description: ServiceNow Developer (Associate Level) Overview We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services.

The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment.

Key Responsibilities ServiceNow Development & Delivery

• Analyse business requirements and translate them into scalable ServiceNow solutions

• Configure and customise ServiceNow applications in line with best practices

• Develop Proof of Concepts (POCs) to validate solutions prior to deployment

• Implement new modules, platform enhancements, and architectural changes

• Design and build integrations with third-party systems where required Process Optimisation & Automation

• Identify opportunities to streamline and automate workflows

• Deliver solutions that improve operational efficiency and user experience

• Support innovation using ServiceNow capabilities, including Now Assist features Quality & Standards

• Collaborate closely with QA teams to ensure robust, high-quality deliverables

• Follow ServiceNow coding standards, design principles, and community guidelines

• Ensure solutions are scalable, secure, and aligned with long-term platform strategy Stakeholder Collaboration

• Work within Agile frameworks (Scrum, PI planning) to deliver iterative improvements

• Engage with technical and non-technical stakeholders to gather and refine requirements

• Communicate effectively across teams to ensure alignment and successful delivery Reporting & Insights

• Develop dashboards and reporting capabilities within ServiceNow

• Provide insights to support operational decision-making and performance tracking Required Skills & Experience Essential

• Proven experience working with the ServiceNow platform (development, configuration, and customisation)

• Strong understanding of ServiceNow capabilities and architecture

• Experience with:

• IT Service Management (ITSM)

• Customer Service Management (CSM)

• Exposure to Now Assist (AI-driven capabilities) within ServiceNow

• Experience delivering solutions in UK public sector or regulated environments

• Solid understanding of Agile methodologies and delivery frameworks

• Strong communication and stakeholder management skills Desirable Skills

• Experience with ServiceNow integrations and advanced platform features

• Broader module exposure beyond ITSM/CSM

• Agile certifications or formal training (e.g. Scrum) Qualifications & Certifications

• Relevant ServiceNow certifications such as:

• Certified System Administrator (CSA)

• Certified Application Developer (CAD)

• CIS-ITSM / CIS-CSM (preferred)

• Additional certifications are advantageous Location & Travel

• Hybrid working model

• Travel to client offices in London, Leeds, and Exeter as required

• Quarterly PI planning sessions

• Occasional in-person workshops

• Some overnight stays may be required

• Travel and expenses are not billable