Service Desk Engineer

Service Desk Engineer (Contract)

Location: Gloucester (Office-Based) Contract: 3 9 Months Rate: £160 £180 per day (Inside IR35) Hours: Full-Time, Monday to Friday

About the Company Our client is a well-established public sector organisation delivering essential services to thousands of people across the region. Technology plays a vital role in supporting frontline services and internal operations, with ongoing investment in digital transformation, modern workplace technologies and IT service improvements.

They are looking for a Service Desk Engineer to join their IT team on an initial 3 9 month contract , providing first-class technical support to a diverse user base.

The Opportunity This is an excellent opportunity to join a busy and collaborative IT Service Desk where you'll be the first point of contact for IT support, helping colleagues resolve technical issues and ensuring critical systems remain operational.

Working in a modern Microsoft environment, you'll gain exposure to a broad range of technologies while contributing to service improvement initiatives and maintaining high levels of customer satisfaction.

What You'll Do:

• Provide 1st line IT support via phone, email and remote support tools

• Log, prioritise and resolve incidents and service requests

• Support Windows 10/11, Microsoft 365 and Active Directory environments

• Troubleshoot hardware, software and network connectivity issues

• Manage user accounts, password resets and access requests

• Escalate more complex issues to 2nd and 3rd line support teams

• Maintain accurate ticket updates and technical documentation

• Deliver excellent customer service while meeting agreed service levels What We're Looking For:

• Previous experience in a Service Desk or IT Support role

• Good knowledge of Windows 10/11 and Microsoft 365

• Experience administering Active Directory user accounts

• Understanding of networking fundamentals including DNS, DHCP and TCP/IP

• Strong troubleshooting and problem-solving skills

• Excellent communication and customer service abilities

• Ability to work effectively in a fast-paced support environment Why Join?

• £160 £180 per day (Inside IR35)

• Initial 3 9 month contract with immediate start

• Opportunity to support a large and respected public sector organisation

• Varied workload within a modern Microsoft environment

• Collaborative and supportive IT team

• Contribute to projects that help deliver essential public services Apply now to secure your next contract and become part of an IT team that plays a key role in supporting critical services across the organisation.