SageX3 Support Consultant (Team Lead)

Job Title: Sage X3 Support Consultant (Team Lead)

Location: London (Hybrid 4 days onsite, 1 day remote)

Salary: Competitive + Benefits

Start date: Flexible

Overview

We are working with a well-established organisation that is seeking an experienced Sage X3 Support Consultant to lead their ERP support function.

This is a key role within the business, working closely with the Head of IT to ensure the smooth operation, support, and continuous improvement of the Sage X3 system.

Key Responsibilities

• Lead and manage the day-to-day activities of the Sage X3 support team

• Act as the primary point of contact for Sage X3-related issues and escalations

• Provide hands-on functional and technical support across the system

• Work closely with the Head of IT to align ERP support with wider business strategy

• Manage incident resolution, troubleshooting, and root cause analysis

• Support system upgrades, enhancements, and integrations

• Liaise with third-party vendors and stakeholders where required

• Ensure documentation, processes, and support standards are maintained and improved

• Deliver user training and support where necessary

Key Requirements

• Proven experience supporting Sage X3 in a commercial environment

• Previous experience leading or mentoring a support team

• Strong understanding of ERP systems

• Experience with troubleshooting, incident management, and system support

• Knowledge of SQL, reporting tools, or Sage X3 4GL is advantageous

• Strong stakeholder management and communication skills

• Ability to work both strategically and hands-on

How to Apply:

If of any interest, please apply via the job advert.