Microsoft 365 Support Engineer

Microsoft 365 Support Engineer We are seeking a highly organised and detail-oriented Microsoft 365 Support Engineer to join our team. This role focuses on providing expert-level support across Microsoft 365 services particularly Entra ID, SharePoint, and PowerShell scripting .

The ideal candidate will have a strong technical background paired with excellent client-facing communication skills, demonstrating initiative and ownership throughout technical processes.

Key Responsibilities 1. Customer Onboarding & Implementation

• Support initial setup of client environments, including user accounts and SharePoint configurations.

• Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint access).

• Liaise between clients and development teams to escalate and resolve technical matters.

• Provide best practice advice on Microsoft 365 tenancy setup.

• Assist with data imports into SharePoint and resolve migration issues.

• Execute PowerShell scripts for automation and bulk changes.

2. Technical Support & Automation

• Act as an escalation point for 1st Line Support on Microsoft 365-related queries.

• Collaborate with support teams to resolve complex technical issues.

• Automate repetitive tasks to improve team efficiency.

3. Documentation & Knowledge Management

• Maintain and update internal knowledge bases and troubleshooting guides.

• Document client tenancy configurations and technical implementation notes Key Requirements

• Strong client service mindset with excellent attention to detail.

• Comfortable working independently and in collaborative teams.

• Able to prioritise and perform under pressure in fast-paced environments.

• Strong communicator both written and verbal with confidence in client meetings.

• Analytical mindset with excellent troubleshooting capabilities.

Essential Experience

• Microsoft SharePoint Advanced understanding of configuration and permissions.

• Microsoft Entra ID Experience with access and identity management.

• PowerShell Proficient in scripting and automation tasks.

Desirable Knowledge

• Microsoft Exchange Online

• Microsoft Purview

• Microsoft Teams

• Microsoft Copilot Benefits

• 25 days annual leave + public holidays + your birthday off

• Professional development opportunities

• Private medical and dental insurance

• Life assurance

• Central Manchester office (3 days office-based) Interested? Click Apply Now to join a growing, collaborative team supporting clients through their Microsoft 365 journey.

Microsoft 365 Support Engineer