Managed Services IT Engineer

Managed Services IT Engineer

Location: Bristol Flexible working available (business needs dependent) Salary: Up to £30,000 + 20% Bonus Benefits: Private healthcare, share plan, enhanced annual leave, funded training & certifications, career progression, pension and more.

Our client, a leading provider of managed IT and technology services, is looking for a Managed Services IT Engineer to join its growing support team in Bristol.

This is an excellent opportunity for an experienced 1st Line Engineer with MSP experience to join a collaborative environment where you'll support a diverse client base while developing your technical expertise across Microsoft cloud technologies, networking and endpoint management.

What you'll do

• Act as the first point of contact for users experiencing technical issues.

• Log, prioritise and manage support tickets through a PSA platform.

• Provide technical support across Microsoft 365, Azure and Intune environments.

• Monitor and remediate issues using Remote Monitoring & Management (RMM) tools.

• Troubleshoot networking issues including LAN, WAN, Wi-Fi, VPN, DNS and DHCP.

• Support multiple client environments within a Managed Services Provider (MSP).

• Maintain accurate technical documentation and knowledge base articles.

• Assist with onboarding new clients and deploying IT solutions.

• Work closely with 2nd and 3rd Line Engineers to resolve more complex incidents.

• Identify recurring issues and contribute to continual service improvement.

• Deliver outstanding customer service while keeping clients informed throughout the support process.

• Escalate incidents appropriately to ensure SLA compliance.

You'll work closely with technical specialists, service delivery teams and customers to provide a responsive, professional support experience while helping maintain high service standards.

What we're looking for

Essential

• Minimum of 2 years' experience working within an MSP environment.

• Strong knowledge of Microsoft 365, Azure and Intune.

• Experience using ConnectWise or similar PSA platforms.

• Experience with RMM tools.

• Networking knowledge including TCP/IP, VLANs and VPNs.

• Experience maintaining documentation within IT Glue or similar platforms.

• Excellent troubleshooting and customer service skills.

• Strong communication and organisational abilities.

• Ability to manage multiple priorities in a fast-paced support environment.

Desirable

• Microsoft certifications including AZ-900 and MS-900.

• CompTIA A+ certification.

• macOS support experience.

• Experience producing technical documentation.

• Knowledge of CRM or ERP platforms such as Oracle or Salesforce.

• Degree or equivalent commercial experience.

• A genuine passion for technology and continuous learning.

The ideal candidate will be proactive, customer-focused and eager to develop their technical skills within a supportive and collaborative MSP environment.

Why join?

• Competitive salary with performance-related bonus.

• Ongoing training and fully supported certification pathways.

• Clear career progression opportunities.

• Flexible working options where business needs allow.

• Private healthcare, life assurance and income protection.

• Employee share scheme.

• Pension scheme.

• 25 days' annual leave plus bank holidays, increasing with service.

• Mental health support.

• Cycle to Work scheme.

• Gym membership discounts.

• Travel loan and additional employee wellbeing benefits.

Apply now to build your career with a growing managed services team delivering exceptional IT support to a wide range of clients.