IT Support Specialist (m/w/d)

Location - Bad Vilbel, Germany - minimum four days onsite weekly.

Company Overview Join FrontWell Solutions, an industry leader in Laboratory Information Management Systems and Manufacturing IT Solutions. As a premier consulting firm, we specialize in advanced technological solutions aimed at enhancing operational excellence in the life sciences sector. Our commitment to innovation and excellence has established us as a trusted partner in the industry, helping our clients achieve strategic business outcomes.

Position Overview FrontWell Solutions seeks a proactive IT Support Specialist to deliver front-line technical support and system maintenance across our local and remote team members. You'll troubleshoot, document, and enhance IT systems ensuring smooth day-to-day operations.

Key Responsibilities

• Provide 1st and 2nd line IT support for hardware, software, and network issues.

• Manage user access and security configurations across Microsoft 365.

• Set up new devices and manage replacement equipment.

• Document IT incidents and implement preventative measures.

• Support process improvements and maintain data compliance.

Qualifications

• Degree or IT systems training.

• At least 2 years experience in tech support or helpdesk environments.

• Fluency in German and English.

• Working knowledge of Microsoft 365, Windows OS, and Active Directory.

• Excellent troubleshooting and communication skills.

This position is offered on a fixed-term basis for 18-24 months and requires an on-site presence of four days per week.

Why Join FrontWell Solutions?

At FrontWell Solutions, we go beyond offering competitive remuneration; we're committed to creating a supportive and transparent work environment. With us, you'll benefit from: Fair Work Conditions: We believe in transparency and fairness in all our policies.

Flexible Working: We value a balanced combination of in-person collaboration and flexible mobile working.

Innovative Culture: Immerse yourself in our start-up spirit and can-do mentality. We encourage creativity and innovation at every level.

Empowerment and Feedback: A culture grounded in trust, empowerment, and constructive feedback, fostering personal and professional growth.

Career Growth: With a proven track record, we offer tailored career plans to help you achieve your ambitions, offering opportunities for early responsibility in a supportive environment.

Work-Life Harmony: We prioritize your work-life balance, tailoring our approach to match your personal preferences.