Call Center Sales Associate

Description: Hybrid Position - 2 Days in office/3 days work from home

For over 30 years, Guardian Storage has been a locally owned leader in the self-storage industry, known for our exceptional customer service and immaculate, high-quality properties. We're proud of the relationships we build-with our customers and with each other-and we're looking for new team members who share that same passion.

• We're seeking individuals who are:

• Naturally curious and eager to learn

• Great at connecting with people from all walks of life

• Tech-savvy and open to new tools and processes

• Self-motivated with a strong work ethic

• Aligned with our core values: Caring, Excellence, Commitment, Innovation, and Teamwork At Guardian Storage, our team is the heart of our success. That's why we offer a comprehensive benefits package and a supportive work environment that recognizes and rewards your contributions.

What We Offer:

• Competitive pay

• Comprehensive medical coverage

• Company-paid dental and vision insurance

• Company-paid short-term & long-term disability, life, and AD&D insurance

• Generous paid time off

• 401(k) plan with company match

• Corporate discounts

• Company-sponsored events and awards

• Discretionary bonuses

• Free storage space

• and more!

If you're looking for a workplace where you can grow, contribute meaningfully, and be part of a close-knit team, we'd love to hear from you!

Position Summary:

As a key contributor to Guardian Storage's inbound sales team, the Call Center Associate plays a vital role in converting inquiries into reservations and rentals through exceptional customer service and consultative sales techniques. This role is responsible for guiding prospective tenants through the self-storage reservation and rental process, understanding their needs, and delivering customized solutions, all while maintaining a professional and courteous demeanor across phone, chat, and email platforms.

Why Join Guardian Storage?

Make a Real Impact: You'll be a trusted advisor helping customers during key life transitions like moves, renovations, or business growth.

Earn More Than a Paycheck: Competitive hourly pay, performance-based incentives, and opportunities to grow into leadership or operational roles.

Hybrid Flexibility: Enjoy a mix of remote and in-office work, with schedules designed to support work-life balance.

Training & Growth: We invest in you from Day One, with personalized coaching, access to tools and resources, and a team that truly wants you to succeed.

A Company That Cares: Join a values-driven organization with a strong reputation, team-oriented culture, and leadership that listens.

Requirements: Call Center Sales Associate Responsibilities include:

• Serve as the first point of contact for potential customers and current tenants via phone, live chat, and email

• Secure contact details, schedule appointments, take reservations, and complete phone-based rentals.

• Process customer payments

• Follow Guardian Storage's consultative selling process to maximize rental conversions and customer satisfaction

• Provide industry-leading customer service on all interactions

• Protect any sensitive or private information such as payment information and personal details by maintaining 100% confidentiality.

• Perform other call center-related duties as assigned or required by the Call Center Manager

Call Center Sales Associate Qualifications include:

• 2 + years sales or customer service experience preferred; self-storage or real estate industry experience is a plus

• Must have excellent listening, verbal and written communication skills via phone and email

• Self-storage experience a plus but not required

• Comfort with using CRM systems and multitasking across digital tools.

• A customer-first mindset with the ability to build rapport and overcome objections.

• Must be able to work independently in a fast paced environment with shifting priorities and, in a small team call center environment

• Must be able to work afternoon or evening shifts, including weekends

• Must have reliable transportation and willing to work in office 2 days per week Guardian Storage is an Equal Opportunity Employer

Compensation details: 18-20 Hourly Wage

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