1st/2nd Line Support

1st/2nd Line IT Support - Manchester Location: Manchester On-site, 5 days per week

We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies.

Key Responsibilities:

• Provide 1st and 2nd line support to end users, both remotely and on-site.

• Manage and resolve hardware, software, and network issues.

• Support Office 365, Exchange, and on-premise systems.

• Respond to and resolve tickets using the company s helpdesk system.

• Install, configure, and maintain IT equipment.

• Escalate complex issues to senior engineers as required.

• Maintain excellent communication with users, keeping them informed throughout the support process.

Skills & Experience:

• Proven experience in a 1st/2nd line IT support or helpdesk role.

• Strong troubleshooting skills and ability to resolve issues efficiently.

• Experience with Office 365, Exchange, and on-premise environments.

• Confident with hardware installation, maintenance, and problem resolution.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

Benefits:

• Excellent career progression and training opportunities

• Good holiday entitlement Interested? Please Click Apply Now! 1st/2nd Line IT Support - Manchester