rthirteen recruitment jobs

R13 Recruitment are proud to be partnering with a growing, technology-led organisation in their search for an Installations Engineer to join their Norwich-based team. This is an excellent opportunity for someone looking to take the next step in their IT career. Whether you're currently working in 2nd or 3rd Line Support, or maybe balancing support with occasional installation projects, this role offers the chance to transition into a dedicated installations position with training and support provided. You'll work alongside an experienced team, gaining hands-on exposure to a wide variety of client projects, from workstation deployments through to larger infrastructure rollouts. If you're technically minded, enjoy getting out from behind the desk and are keen to build a career delivering IT solutions on-site, this could offer the right career path. Working hours are Monday to Friday, 39hrs per week, with occasional out-of-hours work (time back in lieu provided). The role is based from the Norwich office with travel to client sites both locally and more infrequently across the UK. Please note that a full UK driving licence is essential, and occasional overnight stays will be required. The Company This organisation delivers a comprehensive range of IT solutions to SME clients across the UK. With an excellent reputation for customer service and technical expertise, they support businesses with everything from IT infrastructure and networking to cloud and connectivity solutions. Joining the team means becoming part of a supportive business that genuinely invests in developing its people, providing the training and experience needed to build a long-term career in IT installations. The Benefits: - Competitive salary - 25 days holiday + bank holidays - Private medical cover - Pension scheme - Gym membership - Cycle to work scheme - Employee Assistance Programme - Time off in lieu (TOIL) for out-of-hours work - Ongoing training and development opportunities The Day to Day - Assisting with and delivering IT installation projects for clients across the UK. - Installing and configuring PCs, laptops, monitors and networking equipment. - Supporting Microsoft 365 and Azure environments. - Setting up user devices and IT infrastructure. - Assisting with network installations, including wireless access points and structured cabling. - Supporting AV and telephony installations where required. - Project planning scope of works - Travelling to client sites to complete installations and project work. - Working closely with experienced engineers to develop your technical knowledge. - Delivering a professional, customer-focused service on every project. - Taking increasing ownership of projects as your experience grows. You Will Have/Be - Experience within an IT support role, at 2nd or 3rd Line level, or exposure to both support and installations. - An MSP background would be advantageous but not essential. - Good knowledge of Windows operating systems, Microsoft 365 and basic networking principles. - An interest in infrastructure, hardware and project-based IT work. - A proactive approach with a willingness to learn new technologies. - Strong problem-solving skills and the confidence to work through technical challenges. - Excellent communication skills and the ability to build positive relationships with clients. - A full UK driving licence. How to Apply To hear more details about this fantastic opportunity please email your CV to Rebecca Headden - Business Partner at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.

R13 Recruitment are supporting an innovative and growing technology organisation in their search for a Service Desk Analyst to join their client support team. This is an excellent opportunity for someone looking to develop their career within software and technology support, joining a collaborative environment where customer service and problem-solving are at the heart of everything they do. Supporting a specialist software platform, you will play a key role in delivering a high-quality experience to clients while developing valuable technical and client-servicing skills. Full-time, Monday to Friday hours with hybrid working available. Salary offered is circa. £26,000. Full product training will be provided, making this a fantastic opportunity for someone who is passionate about technology and customer support and wants to build a long-term career within a growing IT business. The Company This forward-thinking technology business develops and delivers specialist software solutions to their clients. With a strong focus on innovation, collaboration and client success, they offer excellent long-term development opportunities within a supportive and people-focused working environment. Benefits - Hybrid working opportunities - Pension scheme - Ongoing training and development - Clear career progression opportunities - Supportive and collaborative team environment - Exposure to cutting-edge technologies and projects The Day to Day - Providing first-line remote support to software users and clients. - Logging and managing incidents and service requests via the ticketing system. - Investigating and troubleshooting technical issues using internal and external resources. - Prioritising support tickets based on urgency and impact. - Escalating more complex issues to specialist teams where required. - Maintaining accurate documentation and updating records clearly and consistently. - Providing timely updates to clients and internal stakeholders. - Supporting user onboarding/offboarding and access management processes. - Assisting with password resets, account amendments and user administration. - Contributing to knowledge base documentation and process improvements. - Ensuring compliance with internal security and operational procedures. You Will Have / Be - Previous experience within a customer service, service desk or helpdesk position. - Excellent communication skills, both written and verbal. - Strong customer service and relationship-building abilities. - Good IT literacy, including Office 365. - Strong organisational skills and attention to detail. - Ability to prioritise workload and manage multiple tasks effectively. - A proactive and positive approach to problem-solving. - Comfortable working in a fast-paced and evolving environment. How to Apply To hear more details about this fantastic opportunity, please email your CV to Rebecca Headden - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days upon initial submission of your CV, please assume you have been unsuccessful on this occasion.

R13 Recruitment are proud to be representing an award-winning, market-leading brand in their search for an experienced Business Development Manager to join their growing commercial sales team. This is an exciting opportunity for a commercially driven sales professional with an established network within the Off Trade and/or On Trade sectors. You'll play a pivotal role in identifying new business opportunities within National / Ecommerce retailers, and wholesalers; pub, bar, restaurant, hotel, cafe, and club groups & chains. Developing strategic partnerships and growing revenue by introducing a premium product offering to businesses operating within these markets. This role would particularly suit candidates who are looking to leverage their industry knowledge and contacts within these key areas as part of a growing, market-leading business. We're looking for someone who understands these sectors inside out, knows how to open doors and has a proven track record of successfully selling products into these businesses. In return, you'll enjoy significant autonomy, the opportunity to shape your own sales strategy and excellent earning potential. Based in Norwich with hybrid working available, the role involves regular UK travel to meet clients and attend industry events. Working hours are Monday to Friday, with a basic salary of up to £50,000 plus an uncapped commission structure with OTE circa £70,000. Important: for candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location and anticipated timeframe for moving. Applications without this information may not be considered further. The Company This highly established business has built an exceptional reputation within its sector and continues to enjoy impressive growth. Partnering with nationally recognised brands, they pride themselves on delivering outstanding customer experiences, building long-term commercial relationships and fostering a collaborative environment where ambitious people can thrive. The Benefits - Performance-related incentive scheme. - 25 days annual leave plus bank holidays. - Hybrid working with flexibility between home and office. - Staff discount scheme. - Accredited professional development and training opportunities. - Regular company social events throughout the year. - Genuine opportunities for career progression within a growing business. The Day to Day - Identifying and securing new commercial opportunities within the FMCG and On Trade sectors. - Leveraging your existing industry contacts to generate and convert new business opportunities. - Building and nurturing long-term relationships with key decision-makers. - Developing tailored commercial proposals that align with client objectives. - Managing the full sales cycle, from prospecting through to negotiation and account growth. - Growing existing client relationships and identifying opportunities for additional revenue. - Maintaining an active sales pipeline and delivering against ambitious revenue targets. - Recording activity and forecasting using Salesforce CRM. - Working collaboratively with internal teams to ensure exceptional customer delivery. - Representing the business at client meetings, networking events and industry exhibitions across the UK. - Keeping abreast of market trends and identifying new opportunities for commercial growth. You Will Have/Be - A proven track record in Business Development or B2B Sales. - Demonstrable experience selling products into businesses within the Off Trade and/or On Trade sectors. - An established network of contacts and strong knowledge of these markets. - Experience developing new business opportunities and winning new commercial partnerships. - A consultative, relationship-led approach to sales. - A proven ability to negotiate commercial agreements and consistently achieve sales targets. - Strong commercial awareness with the ability to identify market opportunities. - Experience using CRM systems; Salesforce experience would be advantageous. - Strong Microsoft Office skills, particularly Excel and PowerPoint. - An excellent communicator with the confidence to engage stakeholders at all levels. - A full UK driving licence and willingness to travel throughout the UK. How to Apply To hear more details about this fantastic opportunity please email your CV to Rebecca Headden - Business Partner at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.