Kenan Advantage Group jobs

Position Summary This position is responsible for the billing of shipments and the payment of company drivers. Essential Functions - Review supporting documentation and initiate billing process - Maintain established daily/weekly quotas for number of bills produced - Create payroll for driver pay; meet payroll closing deadlines - Provide customer service - Coordinate flow of information to ensure timely billing of shipments Qualifications - High school diploma Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to: - Promote positive work habits including effective and timely communication, teamwork and respect for co-workers. - Provide constructive guidance to other employees and representatives of third parties. - Contribute to providing the highest quality of products and services to customers.

Position Summary This position primary function is to resolve calls and support tickets Essential Functions - Answer calls and respond to tickets and emails - Quickly and accurately determine incident scope and impact. - Provide support and resolve problems to the end users satisfaction - Monitor and respond quickly and effectively to requests received through the Support Center via Call, ticket or email - Monitor tickets assigned to the queue and process first-in first-out based on priority - Troubleshoot issues with end-users and work toward first call resolution - Deliver high quality assistance to on-site and remote personnel - Utilize and maintain the Support Center tracking software by maintain issues in the system from first contact with end user including responsibility for call ownership - Document all information according to standard operating procedures - Install, test and configure new workstations, peripheral equipment and software - Maintain inventory of all equipment, software and software licenses - Manage PC / Laptop setup and deployment for new employees using standard hardware, images and software - Setup new employees / consultants / Vendors information into Active Directory - Assign users and computers to proper groups in Active Directory - Perform timely workstation hardware and software upgrades / break fix as required - Identify and Escalate problems as required to support teams. - Act as a liaison between customers and technical escalation teams. - Update the internal knowledgebase with issue resolution details - Support computers, laptops, tablets, smart phones and applications - Assist users in detecting and removing viruses, spy ware, and other malicious software Qualifications - High School diploma or equivalent - 2 years of related work experience - Knowledgeable on Windows operating systems & Office suite, Citrix, VPN access, printer & copier configuration Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to: - Promote positive work habits including effective and timely communication, teamwork and respect for co-workers. - Provide constructive guidance to other employees and representatives of third parties. - Contribute to providing the highest quality of products and services to customers.

Position Summary The Commercial Support Specialist provides administrative support to the Commercial team by maintaining accurate customer data and supporting daily commercial operations. This role is responsible for data entry and account maintenance in Salesforce and KAG's customer-facing platform, assisting with customer onboarding, account updates, reporting, and other administrative tasks. The position helps ensure data accuracy, efficient processes, and a positive customer experience through strong attention to detail and organizational skills. Essential Functions - Maintain accurate customer and account information in Salesforce, KAG Trip Focus, and other commercial systems to ensure data integrity. - Coordinate customer onboarding by managing account setup, required documentation, and system updates from start to finish. - Support the Commercial team with administrative, operational, and reporting activities, including proposals, presentations, analytics, and KPI reporting. - Generate, maintain, and distribute reports to support customer activity, sales performance, and leadership reporting. - Build and maintain positive working relationships with customers, field sales representatives, operations, and internal stakeholders to ensure an exceptional customer experience. - Serve as a resource for customer data, CRM, and customer portal inquiries, including providing training and support for KAG Trip Focus. - Identify opportunities to improve processes, streamline workflows, and enhance data quality across commercial systems. - Maintain accurate records of customer and sales activity within Salesforce and other commercial platforms. - Participate in customer meetings, conferences, and other commercial events as needed (approximately 10% travel). - Perform other duties and special projects as assigned. - Experience with CRM systems, preferably Salesforce. - Minimum of 2 years customer-facing role, transportation and/or logistics experience is a plus. - Strong Communication skills: written and verbal - Experience working with Microsoft 365 platform and products. - Customer-focused with a collaborative, team-oriented approach. - Self-motivated, dependable, and able to work independently while contributing to a team environment. - Strong attention to detail with excellent organizational and time management skills. - Willingness to travel up to 10% as needed. Some additional items would be required continuing educational classes (Sandler or other job specific classes) Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to: - Promote positive work habits including effective and timely communication, teamwork and respect for co-workers. - Provide constructive guidance to other employees and representatives of third parties. - Contribute to providing the highest quality of products and services to customers.

Transportation Broker Position Overview KAG Logistics is seeking a driven, results-oriented Transportation Broker to manage the full lifecycle of freight transactions-from prospecting and onboarding shippers to carrier sourcing, rate negotiation, dispatch, and final delivery. This role is responsible for building a book of business, maintaining strong customer relationships, and ensuring seamless execution of shipments. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and is motivated by performance-based earnings uncapped. We are also offering a $1,000 sign on bonus for new Transportation Brokers joining the KAG Team! Key Responsibilities Sales & Business Development - Prospect and develop new shipper relationships through cold calling, email outreach, networking, and referrals - Build and manage a personal book of business - Negotiate competitive freight rates with customers - Identify opportunities for growth within existing accounts Carrier Procurement & Management - Source and vet qualified carriers - Negotiate rates to maximize margin while ensuring service reliability - Develop and maintain strong carrier relationships - Ensure all carriers meet compliance and insurance requirements Freight Operations - Coordinate and dispatch shipments from pickup through delivery - Track loads and proactively communicate updates to customers - Troubleshoot and resolve service issues in real time - Manage documentation including rate confirmations, BOLs, PODs, and invoicing Financial Management - Manage gross margin on each load - Accurately input load details into TMS - Assist with billing and collections as needed - Monitor profitability and KPIs Qualifications - Business to business inside sales, and / or transferable customer account management experience ( preferred) - Bachelor's degree ( preferred ) - 2-5 years of freight brokerage or 3PL experience ( preferred ) - Proven ability to develop and manage customer relationships - Strong negotiation skills - Excellent verbal and written communication - Ability to multitask and manage high shipment volume - Proficient in TMS systems and Microsoft Office/Google Workspace - Highly organized and detail-oriented Compensation & Benefits - Base salary + uncapped industry leading commission - Health, dental, and vision insurance - Paid time off - 401(k) - Career advancement opportunities Key Performance Indicators (KPIs) - Gross margin per load - Monthly revenue generated - Load volume - Customer retention rate - On-time pickup and delivery percentage - New customer acquisition (Hunting) - Customer account growth (Farming) - Customer scorecard / KPI compliance What Success Looks Like - Builds and maintains a profitable book of business - Maintains strong shipper and carrier relationships - Consistently meets or exceeds margin and revenue targets - Demonstrates ownership and accountability from load creation to final delivery Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to: 1. Promote positive work habits including effective and timely communication, teamwork and respect for co-workers. 2. Provide constructive guidance to other employees and representatives of third parties. 3. Contribute to providing the highest quality of products and services to customers.