J.P. Morgan jobs

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    Product Manager - Core Employee Data and Documents

    J.P. Morgan

    Ops & Product
    On-Site
    Delaware, Wilmington, 19801
    Permanent
    Competitive

    hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION As a Product Manager for Core Employee Data and Documents, you will own the end-to-end product lifecycle - from strategy and discovery through delivery and continuous improvement -driving simplification, automation, risk reduction, and strong data outcomes across global employee workflows. You will act as the voice of the customer and partner with engineering, operations, compliance, and functional leaders to deliver high-quality outcomes. You will also manage and develop a product team, fostering a culture of growth and trust through coaching, clear expectations, and empowerment. Job Responsibilities - Develop and execute product vision and strategy aligned to business goals, stakeholder needs, and evolving compliance requirements. - Own the end-to-end product lifecycle: discovery, ideation, requirements definition, prioritization, development, launch, and continuous improvement. - Lead and maintain a prioritized product backlog, balancing business value, user experience, risk posture, reliability, and delivery timelines. - Drive discovery and stakeholder engagement to identify customer problems, translate needs into scalable solutions, and integrate them into the product roadmap. - Partner with engineering, operations, compliance, and business stakeholders to translate requirements into actionable features and deliver outcomes across regions. - Champion process simplification and automation to reduce manual effort and operational risk and to expand secure self-service capabilities. - Ensure strong data quality, security, and controls alignment, including clear ownership of data standards and operational outcomes. - Define, track, and communicate product success metrics (e.g., adoption, efficiency, reliability, risk reduction) and provide reporting/analytics to guide decisions and next steps. - Prepare and deliver clear updates, presentations, and recommendations to senior leadership, including roadmaps and steering committee materials. - Lead and influence cross-functional teams in a complex, agile environment, fostering innovation and continuous improvement. - Manage, coach, and develop a team of product professionals - setting priorities, supporting career development, and reinforcing strong product practices and delivery discipline. Foster a culture of growth and trust by creating psychological safety, encouraging continuous learning, and enabling the team to take ownership and deliver outcomes. Required Qualifications, Capabilities, and Skills - 5+ years of experience (or equivalent expertise) in product management or a relevant domain area. - People leadership experience with a demonstrated ability to coach and develop talent, role-model strong product practices, and strengthen team delivery cadence while delivering outcomes. - Demonstrated ability to lead product lifecycle activities across discovery, ideation, strategic development, requirements definition, launch, and value management. - Excellent communication, stakeholder management, and influencing skills; ability to manage multiple priorities and cross-functional teams. - Strong analytical and problem-solving skills with a focus on data accuracy, security, and operational excellence. - Strong leadership and project management skills, with the ability to manage multiple priorities. - Experience working in a highly matrixed, global organization with cross-regional coordination and experience working in agile teams and applying agile methodologies to deliver results. Preferred Qualifications, Capabilities, and Skills - Strong Oracle HCM Cloud experience or equivalent HR system experience. - Strong understanding of Core HR data concepts, controls, and downstream integrations/consumers. - Familiarity working with regulatory or compliance-driven products and operational controls. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

    Consumer Bank- Product Portfolio Operations, Product Transformation Team

    J.P. Morgan

    Finance
    On-Site
    Delaware, Wilmington, 19801
    Permanent
    Competitive

    hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. As a Product Portfolio Operations Manager in Consumer Banking, you will lead end-to-end improvement programs for Consumer Bank Product Portfolio Operations, driving governance, integrated planning, stakeholder alignment, and change enablement to deliver measurable productivity and process outcomes. This role partners closely with senior leaders to manage priorities, dependencies, risks, and success metrics, while maintaining clear executive-ready communications and a "single source of truth" through strong documentation practices. Bring your experience in program/project delivery, process improvement, agile and/or change enablement, and influencing without authority. Job responsibilities - Lead end-to-end improvement initiatives for Consumer Bank Product Portfolio Operations, managing scope, plans, execution, and stakeholder alignment. - Run program governance and delivery management, including cadences, status reporting, milestone tracking, decision/risk logs, and escalations to ensure follow-through. - Manage readiness and change adoption by coordinating impacted teams, communicating key dates, and delivering change enablement (comms plans, training support, adoption tactics). - Partner with senior leaders to manage priorities, dependencies, risks, sequencing, resourcing, and success metrics as needs shift. - Own and continuously improve documentation and delivery assets, maintaining Confluence/SharePoint repositories (FAQs, timelines, comms, training) plus standardized structures, workflows, trackers, templates, and playbooks. - Build insight and automation solutions (e.g., Alteryx, ) and run feedback measurement (e.g., SurveyMonkey) to assess readiness/adoption and turn insights into actions. - Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives - Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices - Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized - Implements a product-level collection strategy consisting of controls, financials, and resourcing needs Required qualifications, capabilities, and skills - 5+ years of experience or equivalent expertise in program management or performance optimization - Proven ability to manage and implement operational effectiveness initiatives - Proven ability to operate within the product development life cycle and agile methodologies - Demonstrated ability to lead end-to-end programs/projects: scoping, planning, integrated schedules, dependencies, risks/issues, governance, delivery, and closure. - Strong stakeholder management and influence skills; able to drive outcomes without direct authority. - Proven executive-ready communications skills (clear status, risks/asks/decisions, presentations, and written updates). - Experience building and running program governance (cadences, action tracking, escalation paths, decision management). - Practical experience with change enablement (communications planning, readiness, training/support, feedback loops). - Process improvement capability (workflow redesign, standardization, playbooks/templates, continuous improvement mindset). - Strong documentation and knowledge management skills (maintaining a "single source of truth," writing FAQs/runbooks). - Strong organization, attention to detail, and independence; able to manage multiple workstreams and shifting priorities. Preferred qualifications, capabilities, and skills - Experience in consumer banking and/or Product Portfolio Operations (or similar product operations/portfolio management environments). - Hands-on experience with Atlassian tools (e.g., Confluence; Jira experience a plus). - Experience with workflow/application tools (e.g., ) to support intake, tracking, operational workflows, plans, and reporting. - Alteryx experience (report development and repeatable analytics). - Experience administering and analyzing surveys (e.g., SurveyMonkey) to support readiness/adoption measurement. - Familiarity with Lean concepts (waste elimination / Muda) and/or formal process mapping methods. ABOUT US Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

    Lead Software Engineer - Java & Python

    J.P. Morgan

    Technology
    On-Site
    New Jersey, Jersey City, 7097
    Permanent
    Competitive

    hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Asset & Wealth Management Marketing Team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives. Job responsibilities: - Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems. - Lead a team of high-potential software engineers, delivering high quality software that achieves functional objectives. - Develops secure high-quality production code, and reviews and debugs code written by others. - Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems. - Leads evaluation sessions with business stakeholders, and internal teams to drive outcomes. - Oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture. - Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies. - Adds to team culture of diversity, opportunity, inclusion, and respect. - Stay up-to-date with emerging technologies and industry trends to drive innovation and continuous improvement. - Implement data governance and best practices to ensure data quality and compliance with organizational standards. Required qualifications, capabilities, and skills: - Formal training or certification on software engineering concepts and 5+ years of applied experience. - Proficient in development skill Java 21 and Python building into the public and private cloud in CI/CD strategies. - Hands on practical experience delivering system design, application development, testing, and operational stability. - Proficiency in automation and continuous delivery methods. - Experience in Spring Boot, Kafka, Kubernetes, Splunk, Dynatrace. - Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.). - In-depth knowledge of the financial services industry and their IT systems. - Practical cloud native experience. - Exposure to building AI/ML driven applications to drive business goals. - Track record of Continuous learning mindset. Preferred qualifications, capabilities, and skills: - Experience with AWS public cloud. - Proficiency in Agile and SRE culture. - Working knowledge of one or more NoSQL database technologies, preferably Apache Cassandra. - Working knowledge of one or more Messaging technologies, preferably Apache Kafka. - Develop RESTful APIs and ensure smooth integration across internal and external services. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.â

    Quant Analytics Associate Senior - Fraud Strategy

    J.P. Morgan

    Technology
    On-Site
    Ohio, Columbus, 43085
    Permanent
    Competitive

    hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Drive impactful fraud prevention as a Quantitative Analytics Associate on our Point of Sale Fraud team where your advanced risk analyses and strategic insights help reduce fraud losses, protect customers, and influence key decisions across the organization. As a Quantitative Analytics Associate II in the Point of Sale Fraud team, you will manage fraud risk strategies in the Fraud Policy area and perform complex risk analyses with the objective of reducing fraud related losses while balancing customer impact. You will frequently interact and communicate with cross-functional partners and communicate and present presentations to managers and executives. Job responsibilities - Interpret large amounts of complex data to formulate problem statement, concise conclusions regarding underlying risk dynamics, trends, and opportunities - Manage, develop, communicate, and implement optimal fraud strategies (including rules, cutoffs, policies, operational flows, etc.) to protect the bank from fraud related losses and improve customer experience at Point of Sale - Identify key risk indicators and metrics, develop key metrics, enhance reporting, and identify new areas of analytic focus to better capture fraud. - Provide subject matter expertise on strategy implementation/testing and initiatives related to the improvement of risk mitigation processes and infrastructure - Collaborate with cross-functional partners to understand and address key business challenges - Identify business opportunity by performing well thought analysis - Data mining, ensuring data integrity, synthesizing and communicating findings to senior management - Assist team efforts in the critical development of new fraud pattern or spending pattern detection tools while providing clear/concise oral and written communication across various functions and levels, inclusive of Operations, IT, and Risk Management Required qualifications, capabilities, and skills - Bachelor's degree (or related work experience) in a quantitative discipline in a financial services organization, plus 3 or more years' experience in fraud/risk/payments or related field. - Advanced understanding of Python, SAS, and SQL. - Ability to query large amounts of data and transform raw data into actionable management information. - Strong analytical and problem-solving abilities. - Experience delivering recommendations to management. - Self-starter with the ability to drive for resolution. - Strong communication and interpersonal skills with the ability to interact with individuals across departments/functions and with senior-level executives. Preferred qualifications, capabilities, and skills - Master's degree (or related work experience) in a quantitative discipline, preferably in a financial services organization, plus 3 or more years' experience in fraud/risk/payments or related field. - Experience with Machine Learning technologies. Knowledge of LLMs. This role is not eligible for visa sponsorship ABOUT US Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.

    Senior Director of eSoftware Engineering - Derivatives Execution Algos Lead

    J.P. Morgan

    Technology
    On-Site
    New Jersey, Jersey City, 7097
    Permanent
    Competitive

    hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION f you are a software engineering leader ready to take the reins and drive impact, we've got an opportunity for you. As a Director of eSoftware Engineering - Derivatives Execution Algos Lead at JPMorgan Chase within the Commercial and Investment Bank specifically as part of the 100+ EDG Execution Technology team, you will hold a pivotal leadership role. You will be accountable to the wider Derivatives Execution leadership, playing a crucial role in an agile team dedicated to enhancing, creating, and securely delivering top-notch technology products that are both robust and scalable. Your leadership, technical expertise, and problem-solving skills will significantly influence business outcomes and address a broad range of challenges across diverse technologies and applications. Based in New York, you will work closely with EDG eTrading technology and business leadership in the region as well as the wider global group. Your leadership will be instrumental in building out a full global derivatives exchange connectivity platform to service both agency client flow and internal needs from other JPM lines of business. You will drive strategic decision-making, balancing the development of best-in-breed in-house technologies with the selective use of competitive vendor offerings where appropriate. Job Responsibilities: - Provide strong technical guidance and direction to support the business and its technical teams, contractors, and vendors. Your leadership will be crucial in making key architectural decisions, not only within the exchange layer but also within the wider trading stack. - Form strong partnerships with other groups within derivatives, cash, and wider areas, mapping out opportunities for technology synergies. Your ability to influence and collaborate will be key to driving innovation and efficiency. - Ensure that solutions are fully compliant with critical global regulatory reporting, surveillance, and control mandates as they evolve. Your leadership will ensure adherence to compliance standards and best practices. - Develop secure and high-quality production code, and review and debug code written by others. Your leadership will foster a culture of excellence and continuous improvement. - Drive decisions that influence product design, application functionality, and technical operations and processes. Your leadership will shape the future of technology within the organization. - Serve as a function-wide subject matter expert in one or more areas of focus, actively contributing to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle. - Influence peers and project decision-makers to consider the use and application of leading-edge technologies. Your leadership will champion innovation and the adoption of new technologies. - Add to the team culture of diversity, equity, inclusion, and respect. Your leadership will promote a positive and inclusive work environment. Required qualifications, capabilities, and skills: - Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization - Hands-on practical C++ experience delivering system design, application development, testing, and operational stability. - Proficiency in C++ on Unix/Linux operating systems. - Scripting skills to automate day-to-day development and testing tasks. - Excellent understanding of software and hardware interaction. - Expertise in application, data, and infrastructure architecture disciplines. - Strong computer science fundamentals such as multithreading, object-oriented development. - Ability to work closely with various teams including Application Development, Business Analyst & Operations. Preferred qualifications, capabilities, and skills: - BS degree, preferably in Computer Science / Engineering or similar degree. - Experience in designing and developing low latency applications using C++ and C. - Experience in configuring, testing, and integrating C++ applications into a Linux environment. - Design, develop, test, and support various Market Access trading and risk management modules in C/C++. - Working knowledge of FIX protocol. - Experience in low latency connectivity to Futures and Options markets e.g., US Options Exchanges, CME, and ICE. - Order management experience with Multileg products in Futures and Options products. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

    Product Portfolio Operations Manager, Consumer Bank Engagement

    J.P. Morgan

    Ops & Product
    On-Site
    New Jersey, Jersey City, 7097
    Permanent
    Competitive

    hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. As a Product Portfolio Operations Manager in Consumer Bank Product Portfolio Operations Team, you will be play a critical role in enhancing operational efficiency, supporting strategic firm and business initiatives, while fostering communication and collaboration across all product lines, finance, and impacted stakeholders. You will leverage your strong leadership, communication, and organizational skills to ensure alignment with business objectives and promote continuous frictionless experiences. In this role you will help drive the quarterly planning cycles across the Consumer Bank, while you will partner with General Managers/Business Owners to maintain continuous alignment on their priorities. You will work crossâfunctionally with Product Owners, CoâSuppliers, and other PPOs to orchestrate seamless execution and ensure capacity against prioritized book of work items, while escalating when appropriate. You will work both collaboratively and independently to deliver outcomes across a spectrum of stretch assignments, from wellâdefined tasks to ambiguous, complex initiatives. If you have the desire to learn, grow and make an impact on the Consumer Bank, this is the role for you! Job responsibilities - Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives - Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices - Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized - Implements a product-level collection strategy consisting of controls, financials, and resourcing needs - Partner with stakeholders and product portfolios to align on Consumer Bank goals, priorities, and outcomes. - Lead quarterly demand and investment planning; synchronize priorities and resourcing across teams. - Maintain and consolidate product roadmaps, ensuring visibility into scope, timelines, funding, and capacity. - Manage dependencies and capacity; facilitate trade-offs and challenge assumptions to protect delivery outcomes. - Coordinate cross-functional and co-supplier interlocks to ensure end-to-end alignment from discovery through execution. - Create and deliver executive communications and reporting (e.g., memos, monthly updates, ad hoc requests). - Drive continuous improvement and change adoption by standardizing best practices and translating operating model changes into clear actions. Required qualifications, capabilities, and skills - 5+ years of experience or equivalent expertise in program management or performance optimization - Proven ability to manage and implement operational effectiveness initiatives - Proven ability to operate within the product development life cycle and agile methodologies - 7+ years of experience with large, multiâteam product portfolios or complex programs in product, technology, or operations with demonstrated VPâlevel scope and impact. - Proven ability to support and integrate multiâquarter planning cycles across diverse stakeholders (Product, Finance, CoâSuppliers). - Strong capacity planning and portfolio management skills, including prioritization, dependency management, risk/issue management. - Executive presence with outstanding communication, and influencing skills; adept at driving clarity and decisions in ambiguous, fastâmoving environments. - Excellent relationship-building skills, with ability to establish trust and lead by influence. - Proven experience delivering timely, high-quality executive communications, presentations, and reporting. Attention to detail is a must with continuous focus on design excellence. - Strong understanding with Agile ways of working and hands on knowledge of JIRA. Preferred qualifications, capabilities, and skills - Advanced level proficiency in all Microsoft Office tools (Excel, PowerPoint, Teams) and JIRA, Confluence. - Expert level proficiency with advanced modeling and analysis using PivotTables and Pivot Charts, Advanced formulas and functions (e.g., XLOOKUP) - Able to craft executiveâlevel, boardâready presentations that tell a clear story; translate complex analysis into crisp visuals; write concise speaker notes; and tailor content for senior audiences. ABOUT US Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

    Experience Researcher Senior Associate

    J.P. Morgan

    Finance
    On-Site
    Ohio, Columbus, 43085
    Permanent
    Competitive

    hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality. As an Experience Research Senior Associate in CAO, Supplier Services, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions. Job responsibilities - Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights - Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement - Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings - Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications - Stay current with industry trends and incorporate knowledge into team insights Required qualifications, capabilities, and skills - 3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques - Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis - Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences - Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs Preferred qualifications, capabilities, and skills - Service design experience and experience with complex, technical systems preferred. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

    Business Lending Payments Product Manager, Senior Associate

    J.P. Morgan

    Ops & Product
    On-Site
    Ohio, Columbus, 43085
    Permanent
    Competitive

    hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Are you ready to shape the future of how businesses manage their finances? Join a collaborative, curious, and empowering team where your product expertise directly influences how customers pay their business loans and lines of credit at scale. As a Senior Associate in the Business Lending Payments team, you are an integral part of a team that innovates new product offerings and leads the end-to-end product life cycle. You own the UX and platform experience that helps customers digitally manage their business loan payments, acting as the voice of the customer while guiding product launches, gathering feedback, and delivering top-tier experiences across a wide range of initiatives and partner teams. Job responsibilities - Support product strategy and vision that delivers measurable value to customers - Partner with Product, Technology, Design, and Analytics teams to define and deliver customer journeys and strategic platform initiatives - Translate customer, business, and platform outcomes into clear requirements, KPIs, and success metrics implemented as user stories and workflows - Lead discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap - Own, maintain, and develop a product backlog that enables development aligned to the strategic roadmap and value proposition - Track and support key product success metrics including cost, feature functionality, risk posture, and reliability Required qualifications, capabilities, and skills - 4+ years of experience or equivalent expertise in product management or a relevant domain area - Strong product mindset with customer-first thinking, crisp problem definition, principled prioritization, and measurable outcomes - Advanced knowledge of the product development life cycle, design, and data analytics - Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management - Bachelor's degree in Computer Science, Engineering, Business, or a comparable field, or equivalent practical experience Preferred qualifications, capabilities, and skills - Experience working in a highly matrixed, complex organization - Familiarity with AI tooling such as agentic workflows, generative AI tools, or workflow automation - Background in Payments, Fintech, or Lending Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. ABOUT US Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.

    Lead Infrastructure Engineer - Linux / Windows

    J.P. Morgan

    Design
    On-Site
    Ohio, Columbus, 43085
    Permanent
    Competitive

    hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Join Corporate Technology at JPMorganChase, where infrastructure engineers are empowered to build resilient, scalable platforms that power critical business intelligence capabilities across the firm. Here, your work directly enables data-driven decisions at enterprise scale - and you'll have the tools, autonomy, and collaborative environment to make a lasting impact. As a Lead Infrastructure Engineer at JPMorganChase within Corporate Technology, you will design, build, and operate the hybrid infrastructure supporting enterprise business intelligence platforms across on-premises and cloud environments. You will drive platform reliability, automation, and AI-enabled operational efficiencies that reduce toil, accelerate incident response, and elevate the quality of operational knowledge management. Your contributions will directly influence platform resilience, engineering standards, and the adoption of intelligent automation across the team. Job responsibilities - Engineer and sustain hybrid infrastructure environments supporting enterprise analytics platforms across development, test, and production tiers, including compute, storage, networking, load balancing, DNS, certificates, and OS configurations - Provision and manage infrastructure using Terraform, building reusable modules and standardized patterns that enable consistent, repeatable deployments across environments - Automate recurring operational tasks - including environment builds, validation checks, certificate rotations, and health checks - to reduce manual toil and improve platform reliability - Drive platform resiliency through high availability design, backup and restore procedures, disaster recovery planning and testing, and environment standardization - Implement and maintain monitoring and alerting for infrastructure and platform dependencies, including system metrics, service health, log signals, and network performance - Lead incident response, root-cause analysis, and corrective action tracking, producing structured documentation that reduces repeat incidents and improves mean time to resolution - Identify and implement AI and large language model-assisted efficiencies across operational workflows, including incident summarization, runbook generation, alert correlation, and change-plan validation - Partner with platform administrators and application and data teams to align infrastructure capacity, job scheduling, concurrency, and performance baselines with platform requirements - Produce and maintain operational documentation, including architecture diagrams, standard operating procedures, troubleshooting runbooks, and support checklists - Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements. - Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations. Required qualifications, capabilities, and skills - Formal training or certification on infrastructure engineering concepts and 5+ years applied experience - Demonstrated experience engineering and supporting production infrastructure in hybrid on-premises and cloud environments - Strong Linux administration and troubleshooting skills, including service health, system logs, resource contention, process management, and connectivity diagnostics - Hands-on experience with Terraform, including module development, state management, environment separation, and repeatable infrastructure provisioning - Experience with IT service management processes and tooling, including incident, change, and problem management workflows - Proven ability to drive automation and reliability improvements with measurable operational outcomes - Strong production ownership mindset with structured root-cause analysis skills and calm, effective execution under pressure - Clear written and verbal communication skills, with the ability to engage both technical teams and business stakeholders - Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity. - Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations. Preferred qualifications, capabilities, and skills - Experience supporting infrastructure for enterprise analytics or business intelligence platforms, including scaling concepts, scheduling and extract window management, and dependency troubleshooting - Demonstrated experience applying AI or large language model tooling to operational workflows - such as triage, documentation generation, or automation - with an evaluation and continuous improvement mindset - Scripting and automation experience using Python or Bash for operational tooling and workflow enhancement - Familiarity with observability tooling, including log aggregation, metrics platforms, and alert tuning - Knowledge of security fundamentals relevant to infrastructure operations, including certificate lifecycle management, secrets management, least privilege principles, and vulnerability remediation - Understanding of network fundamentals applicable to enterprise platforms, including load balancers, reverse proxies, firewall rules, DNS, and TLS ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

    Finance Data & Insights (PXT) - Analytics Solutions Senior Associate

    J.P. Morgan

    Finance
    On-Site
    Ohio, Columbus, 43085
    Permanent
    Competitive

    hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Join a collaborative product and analytics team focused on building reliable data products, curated datasets, chat-to-data experience enabling business users to query governed datasets in natural language, reusable metrics, dashboards, and analytics-ready experiences that improve data quality, usability, and adoption. As a Analytics Solutions Associate, within the Finance & Data Insights Product Experience & Technology Team, you will contribute across the data product and analytics lifecycle, from discovery, requirements definition, backlog support, and delivery coordination through data validation, dashboard enablement, documentation, and adoption and partner with Product Managers, Data Engineering, Business Intelligence, Data Governance, technology teams, and business stakeholders. Job responsibilities: - Lead and support features by collecting user requirements and feedback from business partners and project leads in formal and informal settings and use agentic tools across all work processes to deliver work efficiently - Own Epics and Stories to deliver features fulfilling the feature goals, including writing, and refining Epics and Stories in JIRA with Scrum team, and partnering with Agile lead on sequencing. - Maintain and prioritize the product backlog along with other analysts and product leads and identify potential project roadblocks, bottlenecks, and dependencies by understanding how the multiple project teams interact with one another. - Partner with Data Engineering/BI teams to help deliver curated datasets and dashboards aligned to defined requirements. - Execute data validation and UAT (run test cases, reconcile results, log defects, track fixes) and communicate status to stakeholders. - Maintain clear documentation (data definitions, report logic notes, release notes, simple user guides) to support adoption and reduce repeat questions. - Follow established processes for access requests, controls, and data quality procedures; escalate risks, blockers, or unclear requirements promptly. Required qualifications, capabilities, and skills: - Bachelor's degree in Business Analytics, Data Science, Information Systems, Statistics, or a closely related field; 3+ years of relevant experience in analytics, business intelligence, or a data-focused role - Experience in or a keen desire to learn Agentic Frameworks and AI tools(GitHub Copilot, Claude etc.) - Experience building dashboards and performance reporting. - Demonstrated proficiency with Databricks, BI Tools (ThoughtSpot, Alteryx, Tableau etc.), Jira, Visio, SharePoint, Confluence and Microsoft Office (Word, Excel, PowerPoint, Pivot Tables). - Must possess good understanding of SQL and should be able to write complex SQL queries for data analysis. - Agile Experience with tools such as Jira and understanding of Backlog Prioritization Techniques. Preferred qualifications, capabilities, and skills: - Background/Experience in product development or related experience, preferred. - Hands-on experience writing code and automating processes to source, transform and analyze data from multiple sources including structured and unstructured data preferred ABOUT US Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.

    Analytics Associate, Card Risk Management

    J.P. Morgan

    Finance
    On-Site
    Delaware, Wilmington, 19801
    Permanent
    Competitive

    hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Introductory Marketing Language: Help shape how Chase Card Services engages customers in moments that matter - responsibly, compliantly, and effectively. In this role, you'll combine risk judgment with hands-on analytics to improve cures, recoveries, and customer outcomes across call, text/SMS, email, and letters. You'll design test-and-learn programs, translate results into clear actions, and influence strategy at scale. Join Risk Management and Compliance and help keep JPMorganChase strong, resilient, and customer-centered. As an Analytics Associate, Card Risk Management in Chase Card Services, Risk Management and Compliance (Collections Risk Criteria Team), you will develop and execute customer outreach strategies across channels while building short-term and long-term analytics to measure performance, manage risk, and guide strategy decisions. You will design test-and-learn programs, define eligibility and targeting frameworks, monitor operational and customer impact, and deliver leadership-ready insights and recommendations. You will partner closely with Operations, Legal, Compliance, Product, Analytics, Technology, and Credit Strategy to ensure end-to-end execution within the firm's risk appetite and regulatory expectations. Job Responsibilities: - Develop multi-channel outreach strategies (call, text/SMS, email, letters) aligned to business objectives, customer experience, and risk appetite. - Analyze short-term outreach performance to diagnose drivers, identify issues/opportunities, and recommend rapid iterations to improve outcomes. - Build long-term measurement frameworks (KPIs, definitions, attribution, governance) that enable durable performance monitoring and roadmap decisions. - Design test-and-learn experiments (segmentation, channel mix, cadence, messaging, timing) including hypotheses, success metrics, and evaluation plans. - Execute experimentation measurement (test/control design, eligibility rules, operational feasibility checks) and synthesize results into actions. - Optimize engagement, cures, recoveries, and cost-to-collect while balancing customer impact, operational constraints, and compliance requirements. - Define eligibility and targeting criteria to ensure the right customers receive the right treatment at the right time, incorporating risk controls. - Monitor KPIs such as contact rate, right-party contact, response rate, promise-to-pay, cure/roll rates, recovery dollars, complaints, opt-outs, and capacity impacts. - Deliver recurring reporting and insights for senior management, highlighting trends, risks, tradeoffs, and recommended actions. - Conduct risk assessments for regulatory, operational, customer harm, and reputational risks; implement mitigations and document controls. - Collaborate cross-functionally to align strategy, execution, and governance across stakeholders and adapt to policy/regulatory changes. Required Qualifications, Capabilities, and Skills: - Bachelor's degree or equivalent relevant experience. - Minimum 1+ years of experience in credit risk, collections/servicing strategy, controls, compliance, audit, or a related function within financial services. - Minimum 1+ years of hands-on analytics experience supporting strategy decisions (short-term performance diagnosis and longer-term frameworks/automation). - Demonstrated knowledge of the account lifecycle (portfolio management through collections/recovery) and associated risk considerations. - Proven experience developing or optimizing outreach/channel strategies (segmentation, eligibility, cadence, messaging, channel mix, and timing). - Ability to design and evaluate experiments (hypothesis development, success metrics, measurement methodology, and interpretation of results). - Experience monitoring and explaining operational KPIs and translating them into actionable recommendations and governance decisions. - Strong risk and control mindset, including identifying customer harm/compliance risks and implementing mitigations. - Excellent stakeholder management across Operations, Legal, Compliance, Product, Analytics, Technology, and Credit Strategy. - Strong written and verbal communication skills, including executive-ready narratives, readouts, and recommendations. - Strong organizational skills, including ability to manage multiple priorities, timelines, and cross-functional dependencies. Preferred Qualifications, Capabilities, and Skills: - Advanced analytics/tooling (e.g., SQL; Python or SAS; Tableau/Power BI) to enable repeatable insights and reporting automation. - Experience with test governance (documentation, controls, audit readiness, and compliance partnership) for customer communications. - Familiarity with communications compliance considerations (e.g., consent/opt-out management, complaint monitoring, channel policies). - Experience balancing capacity and operational constraints (dialer capacity, agent staffing, vendor/print lead times) in strategy design. - Background in customer-centered strategy incorporating fairness, vulnerability considerations, and complaint/dispute trend analysis. - Comfort presenting to senior leaders, including succinct executive summaries and clear decision asks. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.

    ISO20022 Payments Software Engineer III - Automation Tester

    J.P. Morgan

    Technology
    On-Site
    Florida, Tampa, 33601
    Permanent
    Competitive

    hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorganChase within the Commercial & Investment Bank, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives. Job responsibilities - Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems - Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems - Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness - Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation - Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development - Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems - Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Required qualifications, capabilities, and skills - Formal training or certification on software engineering concepts and 3+ years applied experience - Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security - Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices - Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security - Documentation and execution of test scenarios - identify specific scenarios and write test scripts using Business Driven Development for example Gherkin - Partner closely with Operations, Product and Technology groups - Taking responsibility for the monitoring and reporting of Testing defects and the re-testing process - Deputizing for the Test Manager as necessary in Project calls and communications with relevant colleagues - Validation and presentation of Test Results for internal Sign-off - Ability to work with the minimum supervision on day-to-day activities - Strong organizational skills - ability to dynamically manage and oversee critical testing tasks accurately and to tight deadlines Preferred qualifications, capabilities, and skills - â Experience in the Banking or Financial Services sectors with working knowledge of Payments Message Processing/Validation with formats like ISO20022 pacs.008, pacs.009, pacs.004, pain.001, camt.056 - Experience with (Selenium, Python, Java, BDD Cucumber and Data Engineering) Methodologies - Good knowledge of JIRA, SharePoint, Confluence ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

    Banking & Wealth Management Deposits Analytics, Vice President

    J.P. Morgan

    Finance
    On-Site
    Ohio, Columbus, 43085
    Permanent
    Competitive

    hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION The Banking and Wealth Management team for Consumer and Community Banking is looking for a Deposits Analytics Vice President to drive end-to-end deposits reporting analytics and data modernization for Banking and Wealth Management, Consumer Bank deposit reporting to ensure executive-ready insights across regulatory & SEC management reporting. As a Vice President within Banking and Wealth Management Controllers, Data & Analytics team, you will own key deposits reporting and analytics deliverables end-to-end and help drive modernization efforts that integrate new platforms/infrastructure into the ledger and downstream finance and reporting ecosystems. You will operate in a controlled environment (SOX/audit/regulatory expectations) and influence stakeholders through strong data storytelling, issue escalation, and delivery execution. Job Responsibilities - Own sourcing, compilation, validation, and distribution of financial data for complex quarterly/annual reporting, including deposits-related regulatory/SEC deliverables and management materials. - Drive stakeholder alignment across product owners, technology, LOB deposit controllers, SEC Reporting, Regulatory Reporting, firmwide reporting, and finance teams in a matrixed environment. - Lead strategic initiatives to automate/enhance reporting infrastructure; assess processes and implement scalable solutions and controls. - Partner on new product and platform initiatives by coordinating finance infrastructure changes, readiness, and control integration (including testing data solutions against submissions/manual processes). - Provide project management discipline (timelines/milestones) and escalate issues constructively with concise, executive-ready communications. - Deliver across recurring reporting, analytics, controls/documentation, and modernization/change initiatives in partnership with cross-functional stakeholders. Required Qualifications, Capabilities, and Skills - Bachelor's degree in Accounting, Finance, or Management Information Systems - 6+ years in Accounting/Finance, reporting, analytics, controllership, or related roles with demonstrated end-to-end ownership of deliverables (monthly/quarterly cycles) - Advanced Excel; strong proficiency in SAP and Hyperion Essbase and/or Dodeca for data sourcing, reconciliation, and reporting workflows - Experience with SAS, SQL, Tableau, and/or Alteryx (or similar analytics/automation tooling) - Track record of contributing to automation, data quality, or modernization initiatives within finance/controllership technology stacks - Proven analytical/problem-solving skills with the ability to distill complex data into concise, executive-ready insights and narratives - Strong communication, negotiation, and stakeholder management skills across product, technology, finance, policy, risk, and control partners - Strong finance/controller fundamentals, hands-on data fluency - Strong organization/multitasking skills; ability to manage critical deadlines and periodic off-hours work as needed Preferred Qualifications, Capabilities, and Skills - Public accounting experience and/or experience operating in a controlled reporting/audit environment - JIRA experience and comfort partnering with technology teams on requirements, testing, release milestones, and delivery governance - Exposure to deposits regulatory reporting processes/controls and balance sheet/income statement reporting in a large financial institution ABOUT US Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.

    Marketing Data Scientist Vice President - Consumer Bank

    J.P. Morgan

    Technology
    On-Site
    Ohio, Columbus, 43085
    Permanent
    Competitive

    hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION Are you a data scientist who thrives at the intersection of advanced analytics, business strategy, and measurable impact? At JPMorganChase, we believe the best insights don't just inform decisions - they transform them. Join a team where your work directly shapes how one of the world's largest financial institutions acquires and retains customers, and where your career can grow alongside the impact you create. As a Data Scientist Lead at JPMorganChase within Consumer & Community Banking Data & Analytics, you will sit at the engine that powers Chase with insights - driving strategy and innovation for Consumer Bank marketing campaigns. You will lead analytics that quantify the effectiveness of marketing investments, optimize multimillion-dollar spend decisions, and influence future campaign strategy through rigorous statistical and business-focused evaluation. This role offers significant learning, collaboration, and mobility opportunities for career development and future growth. Job responsibilities - Lead business- and finance-facing evaluation of customer acquisition quality and portfolio investment optimization, partnering closely with finance stakeholders to translate data into actionable strategy - Design and execute geo-based incrementality test reads to support a robust and extensive incrementality testing framework - Develop, maintain, and evaluate present value models to support deposit marketing investment decisions and ROI-based portfolio optimization - Consult on experimental design and data collection strategies, collaborating with stakeholders and cross-functional data and analytics teams to develop innovative analytical approaches - Interpret and present analytical results, findings, and recommendations to senior management and business partners with clarity and precision - Provide leadership and mentorship to junior data scientists across the Consumer Bank Marketing Analytics organization, fostering a culture of rigor and continuous learning - Participate in innovation projects to advance the team's analytical capabilities and drive adoption of more sophisticated methodologies - Maintain a rigorous controls environment to ensure the accuracy, integrity, and timeliness of analytical outputs - Collaborate with data professionals across Consumer Bank Marketing Analytics and Test Design teams, championing an inclusive and high-performing team environment Required qualifications, capabilities, and skills - Formal training or certification on data science concepts and 5+ years applied experience - Bachelor's and Master's degree in a quantitative discipline such as Data Science, Analytics, Mathematics, Statistics, Physics, Engineering, Economics, Finance, or a related field - 5+ years of experience applying statistical methods to real-world business problems - 5+ years of hands-on experience with SQL and at least one analytical programming language, such as Python or R - Experience in finance to support budgeting, forecasting, and ROI and cost-benefit evaluation for business initiatives - Hands-on experience with A/B and incrementality testing methodologies, including experimental design, statistical significance evaluation, and translating test results into business recommendations - Demonstrated experience using AI-assisted development tools such as GitHub Copilot, Claude Code, or similar AI coding assistants to accelerate analysis and code development - Experience with data visualization techniques for analysis and executive-level presentation - Superior written and verbal communication skills, with demonstrated ability to present complex findings concisely and effectively to all levels of management and cross-functional partners Preferred qualifications, capabilities, and skills - Experience in marketing analytics, with a focus on consumer banking, deposits, or financial services - Proficiency with Tableau or comparable business intelligence and visualization platforms - Demonstrated ability to operate independently on unstructured problems, applying a growth mindset and intellectual curiosity to drive innovation - Strong organizational skills with the ability to manage and prioritize multiple workstreams simultaneously - Proven ability to build trusted relationships with senior stakeholders and translate business goals into analytical frameworks ABOUT US Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.

    Senior Lead Architect

    J.P. Morgan

    Technology
    On-Site
    New Jersey, Jersey City, 7097
    Permanent
    Competitive

    hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions. As a Senior Lead Architect at JPMorganChase within the Consumer and Community Banking of the Wealth Management team, you are an integral part of a team that develops high-quality architecture solutions for software applications and platform products. You drive significant business impact and help shape the target state architecture through your expertise in multiple architecture domains, including AI-enabled practices and Salesforce development. Job responsibilities - Represents a product family of technical governance bodies - Provides feedback and proposes improvements to architecture governance practices - Leverages enterprise-authorized AI capabilities within the work environment to accelerate architecture analysis and decisioning across the product family, with human-in-the-loop validation and appropriate handling of sensitive data - Guides evaluation of current technology and leads evaluation of new technologies using existing standards and frameworks - Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors - Develops secure and high-quality production code, and reviews and debugs code written by others - Drives decisions that influence product design, application functionality, and technical operations and processes - Serves as a function-wide subject matter expert in one or more areas of focus - Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle - Influences peers and project decision-makers to consider the use and application of leading-edge technologies - Establishes reuse-first AI-enabled engineering patterns and governance across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls Required qualifications, capabilities, and skills - Formal training or certification on software engineering concepts and 5+ years applied experience - Demonstrated experience applying enterprise-authorized AI capabilities within architecture and engineering workflows, with strong validation habits and awareness of data sensitivity - Ability to evaluate and integrate AI-enabled capabilities into enterprise-grade architectures while meeting resiliency, security, and auditability requirements - Hands-on practical experience delivering system design, application development, testing, and operational stability - Advanced in one or more programming language(s) and deep expertise in software architecture, applications, and technical processes within one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) - Practical cloud native experience - Ability to tackle design and functionality problems independently with little to no oversight - Ability to evaluate current and emerging technologies to select or recommend the best solutions for the future state architecture - 10+ years of Salesforce development experience, including hands-on experience developing, debugging, and maintaining code in a large corporate environment - In-depth knowledge of Apex programming language, Salesforce Lightning UI/LWC, and integration with external APIs - Solid understanding of agile methodologies, CI/CD, application resiliency, and security Preferred qualifications, capabilities, and skills - Salesforce certifications - Familiarity with modern front-end technologies & integration with Salesforce - Exposure to cloud technologies - Understanding of the sales process to better align changes to the CRM platform - Ability to develop reports, dashboards, and processes to continuously monitor data quality and integrity - Familiarity with Salesforce Agentforce implementation ABOUT US Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

    Asset Management - Global Liquidity Client Account Analyst

    J.P. Morgan

    Accounting
    On-Site
    Ohio, Columbus, 43085
    Permanent
    Competitive

    hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role. JOB DESCRIPTION As a Global Liquidity Client Account Analyst, you will deliver high-quality client service and operational support to Global Liquidity financial intermediaries and corporate investors. Responsibilities include transaction processing, settlement and reconciliation, client request fulfillment, issue investigation and resolution, and responding to information requests, as well as other duties supporting the ongoing operations of client accounts. In this client-facing role, you will be expected to work with a high degree of independence, apply sound judgment when troubleshooting issues, and escalate risks, exceptions, and time-sensitive items to Client Account Managers, management, and/or appropriate internal business partners as needed. Success in this role requires a client-first mindset, strong attention to detail, and the ability to deliver accurate results in a fast-paced environment while building trusted relationships with clients, financial advisors, and internal stakeholders. About Asset Management Asset Management is a leading investment manager for institutions, financial intermediaries, and individual investors worldwide. With a heritage of more than two centuries and investment professionals operating in major markets globally, we offer a broad range of core and alternative strategies and deep investment insight. Job Responsibilities - Execute account transactions accurately and in a timely manner, as requested by clients (e.g., via phone and other approved channels). - Investigate and resolve settlement and reconciliation breaks, partnering with internal teams to ensure timely completion. - Identify, research, and remediate account outages and settlement discrepancies, communicating status and outcomes clearly to stakeholders. - Support user access and troubleshooting for the online Trading and Account Management platform, including core functionality guidance. - Process client requests and information inquiries end-to-end, ensuring accuracy, documentation, and adherence to procedures and service standards. - Exercise sound judgment and ownership of issues, escalating appropriately to Client Account Managers and other partners to mitigate client impact and operational risk. Required qualifications, capabilities, and skills - Bachelor's degree. - FINRA Securities Industry Essentials (SIE), Series 7, and Series 63 licenses required; unlicensed candidates will be considered but must obtain required licenses within 90 days of start date. - Strong written and verbal communication skills, including the ability to explain issues and resolutions clearly. - Demonstrated relationship-building and client service skills. - Strong problem-solving skills and attention to detail. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.â