Atrium Workforce Solutions Ltd jobs

Service Desk Support Technician DURATION: 6+ months initially, with a view to extend LOCATION: Fawdon, Newcastle upon Tyne ONSITE REQUIREMENTS: 5 days per week onsite IR35 STATUS: Inside IR35 ENGAGEMENT TYPE: PAYE or Umbrella DAY RATE / HOURLY RATE: £175 per day (PAYE) to £200 per day (Umbrella) LEGAL RIGHT TO WORK: Candidates must already hold the legal right to work in the UK, as sponsorship cannot be offered for this role. GIBBS CONSULTING SUMMARY We are growing our service desk team to keep pace with demand for support across the EMEA region, and we need a reliable technician who can deliver consistent, high quality service to our end customer within the pharmaceutical and healthcare industry. This is a great opportunity for someone who enjoys hands on troubleshooting and wants to be part of a close knit, regionally connected support function. JOB OVERVIEW We are looking for an accomplished Service Desk Support Technician to work onsite five days a week, providing reliable, efficient and effective IT support with a focus on customers based across the EMEA (Europe, Middle East and North Africa) region. RESPONSIBILITIES - Provide customer support and manage service desk incidents from start to finish. - Track and assign open incidents, working with service desk colleagues regionally to resolve outstanding issues. - Make active use of ITSM software and asset tracking applications. - Troubleshoot desktops, laptops, printers and software. - Evaluate new software and hardware solutions, and install and test new software. - Keep a full inventory of software and hardware, ensuring it is always up to date. - Administer the Microsoft Windows network, including user rights, and adding or removing users. - Provide Microsoft 365 administration and end user support. - Perform backup functions, monitor backups and prepare backup tapes for off-site storage. - Manage IT user documentation. - Undertake training and development to stay current with new and emerging technologies. - Identify IT training needs and liaise with HR to make sure the right courses are made available. REQUIREMENTS - Customer focused, with a genuine commitment to meeting the needs of internal and external customers. - Strong time management, with the ability to focus effort on the most important priorities. - Comfortable with ambiguity and able to adapt well when things change. - Action oriented, with energy for hands on, hard working tasks. - Experience with IT service desk support. - Knowledge of Microsoft O365 and desktop applications. - Knowledge of enterprise backup software. - Knowledge of a Citrix environment. - Experience working in a highly regulated environment. - Knowledge of Microsoft SharePoint. NICE TO HAVE - ITIL Foundation certification. - Exposure to endpoint management tools such as Intune or SCCM. - Basic knowledge of Windows Server builds and networking (DNS, DHCP). - Familiarity with virtualisation platforms such as Hyper-V or VMware.

Client Services Representative - Transfer Agency / Investment Services Manchester 12-month contract PAYE This is a contact centre role within a regulated financial services environment, supporting shareholder enquiries and investment services activity. Role details Job Title: Client Services Representative - Transfer Agency / Investment Services Location: Manchester Working pattern: Hybrid - 4 days onsite per week Contract: 12 months initial Rate: £25.11 per hour including holiday pay / £21.83 PAYE per hour Hours: Shift pattern between 8:30am - 6:00pm Training: Structured 4-week Transfer Agency training programme Important to note This is a predominantly phone-based contact centre role . You must be comfortable with: - Handling a high volume of shareholder/client calls - Working across phone, email, webchat and written correspondence - Working 4 days per week onsite in Manchester - Shift patterns between 8:30am and 6:00pm - A rota-based working pattern, including a rotating WFH day - Working to quality, productivity and client outcome targets - Completing a detailed 4-week training programme Once experienced, there may be some off-call casework, but the role should still be viewed as a call-centre-led client services position . What you'll be doing You'll act as a first point of contact for shareholder enquiries, supporting clients with account queries, trade-related requests, case investigations and issue resolution. Responsibilities include: - Handling shareholder enquiries across phone, email, webchat and written correspondence - Executing telephone trades in line with client instructions and procedures - Investigating account and statement discrepancies - Managing open cases through to resolution - Providing clear, confident and professional client support - Working across multiple management companies and processes - Escalating issues where required while maintaining ownership - Delivering accurate work in a regulated, target-driven environment Ideal background This role would suit candidates with experience in: - Contact centre / call centre - Financial services customer support - Banking customer service - Investment platform client services - Shareholder services - Transfer agency - Pensions / wealth / insurance customer support - Regulated case handling - Payments or account servicing Key requirements - Previous client service or contact centre experience - Comfortable in a phone-based role - Strong written and verbal communication skills - Good attention to detail - Able to work under pressure and meet targets - Comfortable working in a regulated environment - Able to work 4 days onsite in Manchester - Open to a 12-month contract

VAT Accountant - Chester Atrium UK is looking for an accomplished VAT Accountant with good international VAT experience, to support the VAT and TAX Team. You will take responsibility for and manage VAT reporting compliance requirements for a group of markets within the Europe region and other international markets, as required, ensuring internal and external deadlines are met. To provide advice on VAT compliance related queries, coordinating with external and internal stakeholders where necessary. The VAT Accountant should also maintain a constant awareness of local VAT legislation and act as a real internal consultant to satisfy stakeholder expectations. 50% onsite work Essential: VAT compliance in at least one jurisdiction in a multi-national tax environment or equivalent. International VAT/TAX helpful Experience with SAP or Oracle is advantageous. Excellent Excel skills. Fluency in English. Ability to successfully manage competing priorities. Ability to work with a range of technically and culturally diverse people. Ability to effectively communicate to a diverse audience, at multiple levels within the company. Autonomous working. Ability to establish formal relationships with internal customers. Demonstrates a team orientated approach. Strong written and verbal communication to facilitate relationships with peers and senior management. Ability to assess and resolve problems. Strong analytical skills. Click apply now/contact Lianne to be considered for the VAT Accountant - Chester role

Benefits Operations HR Specialist - Spanish or Italian Duration: 6 months contract Location: Chester (hybrid working) Pay: £22/hour Position Summary This position will be part of People Services and has responsibility for execution and administration of the company benefits and retirement program, including health & welfare, savings plans, and wellness. Desired Experience Must have requirements: - In depth experience in Benefits Administration - Demonstrated analytical abilities and attention to detail - General knowledge and understanding of HR policies, processes, regional Employment Laws and Benefits legislative requirements for the relevant region - Proficiency in Excel, particularly vlookups and pivot tables, and other Microsoft Office applications - Experience working in a rapid, fast-moving environment which is both complex and changing, together with the ability to successfully manage multiple competing tasks and priorities - Ability to use business judgment when assessing requirements and performance, in order to identify the right solution to meet business needs - Experience working in a multi-cultural/multi-country work environment - Ability to network across a global organization in order to align with organization objectives and strategy - Ability to present complex technical information in a clear and understandable way to staff, callers, and functional business and technical groups - Demonstrated continuous improvement mindset - Language Requirements: Proficiency in English required plus Italian or Spanish is preferred

VAT Accountant Duration: 12 months contract Location: Chester (hybrid working) Pay: £23.46/hour This role sits within the Tax COE Europe team. The 2 main aspects of the role are: - To take responsibility for and to manage VAT reporting compliance requirements for a group of markets within Europe region and other international markets, as required, ensuring internal and external deadlines are met. - To provide advice on VAT compliance related queries, coordinating with external and internal stakeholders where necessary. - In addition, the person is expected to maintain a constant awareness of local VAT legislation and act as a real internal consultant to satisfy stakeholder expectations. MAJOR DUTIES AND RESPONSIBILITIES: - Preparation of monthly, bi-monthly, quarterly or annual VAT returns and other indirect tax returns (sales listings, domestic listings, purchase listings, Intrastat, SAF-T) using Excel and/or indirect tax return preparation tool technology - Preparing and requesting necessary VAT submission approvals from internal stakeholders and following up on VAT payment requests and archiving documentation after submissions are completed - Preparation of VAT General Ledger reconciliation and follow up on issues and open items - Reconciliation of GL sales to reported VAT sales and follow up on issues and open items - Manage and assist with VAT compliance queries from the business as necessary - Support preparing VAT requirements documents and other documents as needed - Support Tax Technology team to test and implement requirements on a timely basis, as necessary - Continuous monitor of VAT legislation to identify relevant changes - Assistance in maintenance of VAT codes tables and VAT codes in accounting system - Assistance with VAT audits and liaison with tax authorities as necessary - Support strategy of standardisation and automation, continuous improvement and risk management KNOWLEDGE, SKILLS AND COMPETENCIES: Education/Experience - 2+ years' experience of VAT compliance in at least one jurisdiction in a multi-national tax environment or equivalent. - Experience with SAP or Oracle is advantageous. - Excellent Excel skills. - Fluency in English Functional/Technical - Ability to successfully manage competing priorities. - Ability to work with a range of technically and culturally diverse people. - Ability to effectively communicate to a diverse audience, at multiple levels within the company. - Autonomous working. - Ability to establish formal relationships with internal customers. - Demonstrates a team orientated approach. - Strong written and verbal communication to facilitate relationships with peers and senior management. - Ability to assess and resolve problems. - Strong analytical skills.