Arden Resourcing Limited jobs

Technical Support Lead (3rd/4th Line) - Birmingham/Hybrid £60,000-£65,000 Arden Resourcing is recruiting on behalf of a well-established MSP organisation for an experienced Senior Technical Support Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience Proven experience in a senior 3rd/4th Line Infrastructure Support role. Strong troubleshooting skills across enterprise infrastructure technologies. Linux (Ubuntu)/VMware - healthy knowledge of Windows Server Citrix Microsoft 365 & Entra ID Apache, NGINX and/or IIS DNS, networking and load balancing Backup & Disaster Recovery SonicWall or similar firewall technologies Experience using PowerShell for administration and automation. Exposure to AI and automation tools to improve operational efficiency. Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders. Desirable Experience MSP background. Pre-sales, solution design and technical scoping. RFP/RFT responses and quotation design. Cloud migration projects, including Microsoft 365 and SharePoint. AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement Deliver high-quality technical support across a varied client base. Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders. Support service delivery by maintaining high levels of customer satisfaction and SLA performance. Undertake occasional onsite visits where required. Continuous Improvement Identify recurring issues and implement long-term solutions. Drive improvements through automation, AI and process optimisation. Contribute to technical documentation, standards and knowledge sharing. Mentor junior engineers and promote best practice across the team. This is an excellent opportunity for a senior infrastructure support professional looking to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement.

HPC Engineer (Linux) - Sussex, Onsite £75,000-£85,000 Our ambitious and technology-driven client is seeking a Senior HPC Engineer to join a high-performing global infrastructure and platform team supporting enterprise-scale HPC and Linux environments. This is an excellent opportunity for an experienced Linux/HPC Engineer looking to work on complex infrastructure projects, emerging technologies, and next-generation compute platforms within a fast-paced technical environment. Key Responsibilities - Act as senior escalation point for complex Linux and HPC issues - Lead deployments of new infrastructure and compute platforms - Deliver technical projects from planning through to implementation and handover - Evaluate and pilot new technologies and platform improvements - Optimise Linux environments for performance, scalability, and availability - Support automation and configuration management initiatives - Work closely with global teams on upgrades and infrastructure enhancements - Maintain technical documentation, standards, and operational procedures - Participate in on-call support rota and continuous service improvement activities - Mentor junior team members and communicate technical solutions to stakeholders Required Skills & Experience - 5+ years Linux Systems Administration experience, ideally within HPC environments - Strong commercial experience supporting Red Hat Enterprise Linux (RHEL) environments - Experience with automation tools such as Ansible, Terraform, Puppet or GitLab - Containerisation experience including Docker and orchestration technologies - Scripting experience with Bash, Python or Perl - Strong communication and stakeholder management skills - Experience managing technical projects and working within ITSM environments Desirable Skills - Kubernetes, OpenStack or CI/CD tooling experience - Cloud infrastructure and virtualisation exposure - Knowledge of GPUs, RAID technologies, and HPC clustering - Relevant Linux or ITIL certifications Package - Annual bonus scheme - Enhanced pension contribution - Private medical and dental options - Life assurance and income protection - Flexible benefits platform and wellbeing support

Senior Technical Support Engineer (3rd/4th Line) - Birmingham/Hybrid £55,000-£65,000 Arden is recruiting on behalf of a well-established MSP organisation for an experienced Senior Technical Support Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience - Proven experience in a senior 3rd/4th Line Infrastructure Support role. - Strong troubleshooting skills across enterprise infrastructure technologies. - Linux (Ubuntu)/VMware - healthy knowledge of - Windows Server - Citrix - Microsoft 365 & Entra ID - Apache, NGINX and/or IIS - DNS, networking and load balancing - Backup & Disaster Recovery - SonicWall or similar firewall technologies - Experience using PowerShell for administration and automation. - Exposure to AI and automation tools to improve operational efficiency. - Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders. Desirable Experience - MSP background. - Pre-sales, solution design and technical scoping. - RFP/RFT responses and quotation design. - Cloud migration projects, including Microsoft 365 and SharePoint. - AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. - Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement - Deliver high-quality technical support across a varied client base. - Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders. - Support service delivery by maintaining high levels of customer satisfaction and SLA performance. - Undertake occasional onsite visits where required. Continuous Improvement - Identify recurring issues and implement long-term solutions. - Drive improvements through automation, AI and process optimisation. - Contribute to technical documentation, standards and knowledge sharing. - Mentor junior engineers and promote best practice across the team. This is an excellent opportunity for a senior infrastructure support professional looking to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement.