Som3 jobs

IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities - Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. - Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. - Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. - Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. - Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. - Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. - Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. - Maintain accurate IT asset records, user documentation and technical knowledge articles. - Provide support across multiple office locations, with occasional travel between sites. What We're Looking For - Previous experience in an IT Service Desk or IT Support role. - Excellent customer service and communication skills. - A proactive approach with strong problem-solving abilities. - Confidence supporting users with varying levels of technical knowledge. - Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: - Windows 11 - Microsoft 365 - Active Directory - ITSM tools - Microsoft Outlook - Microsoft Teams - Microsoft Defender - SharePoint - GoTo Assist - iOS (iPhone & iPad) - PC hardware and peripheral troubleshooting Working Hours - Monday to Friday - Shift rota covering 8:00am - 6:00pm - Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.

IT Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents and service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities - Provide 1st line technical support for Windows 11 devices, Microsoft 365, Outlook, Teams and iOS devices via phone, service portal and face-to-face. - Diagnose and resolve user issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. - Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. - Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. - Take ownership of user issues through to resolution, keeping customers informed throughout the support lifecycle. - Escalate complex technical issues to 2nd and 3rd Line Support and third-party vendors where appropriate. - Assist with Microsoft Defender, SharePoint and remote support tools such as GoTo Assist to investigate and resolve incidents. - Maintain accurate IT asset records, user documentation and technical knowledge articles. - Provide support across multiple office locations, with occasional travel between sites. What We're Looking For - Previous experience in an IT Service Desk or IT Support role. - Excellent customer service and communication skills. - A proactive approach with strong problem-solving abilities. - Confidence supporting users with varying levels of technical knowledge. - Excellent attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: - Windows 11 - Microsoft 365 - Active Directory - ITSM tools - Microsoft Outlook - Microsoft Teams - Microsoft Defender - SharePoint - GoTo Assist - iOS (iPhone & iPad) - PC hardware and peripheral troubleshooting Working Hours - Monday to Friday - Shift rota covering 8:00am - 6:00pm - Occasional travel to other office locations as required If you're passionate about technology, enjoy helping people and want to develop your career within a supportive IT team, we'd love to hear from you.

Senior Front End Developer Location: Milton Keynes We are looking for an experienced Senior Front End Developer to take ownership of our front-end codebase and play a key role in developing high-quality, accessible and high-performing digital products. You will work closely with Product Managers, Designers and Back-End Developers to deliver new features, improve existing components and help shape front-end development standards. You will also take ownership of the front-end build pipeline, performance optimisation and our design system. Key Responsibilities - Take ownership of the front-end codebase, including maintaining, refactoring and extending UI components. - Develop pixel-perfect, accessible and responsive user interfaces from design specifications. - Lead front-end build and deployment processes, including build configuration and production optimisation. - Champion accessibility, working to WCAG 2.1 AA standards. - Ensure cross-browser and cross-device compatibility. - Develop and maintain automated component and end-to-end tests using appropriate testing tools. - Conduct peer code reviews and help improve development standards and component architecture. - Collaborate with back-end developers on API integration and data-fetching approaches. - Monitor and optimise front-end performance, including Core Web Vitals, bundle size, lazy loading and rendering. - Contribute to the ongoing development and maintenance of the product's design system and component library. - Work with an external development team during a structured knowledge transfer period, ensuring a smooth transition of technical knowledge and ownership. Technical Stack - TypeScript - React - React Router - Next.js - Apollo Client - Node.js 22 - MSAL - CSS Modules - Axios - Styled Components - React Hook Form & Yup - Component and end-to-end testing tools such as Jest, Testing Library and Playwright About You You will be a proactive and experienced front-end developer who enjoys solving complex technical challenges and improving the quality of digital products. You will have a strong eye for detail and be passionate about creating accessible, performant and intuitive user experiences. You should be confident making technical decisions, challenging existing approaches where appropriate, and communicating effectively with technical and non-technical stakeholders. Key Skills & Experience - Strong commercial experience in Senior Front End Development . - Excellent hands-on experience with TypeScript and React . - Experience working with Next.js, React Router and Apollo Client . - Strong understanding of component architecture and state management. - Experience with Node.js , ideally Node.js 22. - Experience with authentication technologies such as MSAL . - Strong knowledge of CSS Modules and Styled Components . - Experience working with Axios and API integrations. - Experience building robust forms using React Hook Form and Yup . - Experience with automated component and end-to-end testing. - Good understanding of web accessibility and WCAG 2.1 AA . - Experience optimising web performance and Core Web Vitals. - Strong knowledge of responsive design and cross-browser compatibility. - A strong understanding of clean code, code reviews and modern development best practices. This is an excellent opportunity for a Senior Front End Developer to take genuine ownership of a key codebase, influence technical standards and help shape the future of a growing digital product in Milton Keynes .