Service Architect

Job Description: Key Responsibilities

• Produce compliant High Level Design (HLD) documents for existing services.

• Produce supporting Low Level Design (LLD) documentation.

• Develop Business Process Guides and operational documentation.

• Conduct interviews and workshops with SMEs and Customer to capture current service architectures and processes.

• Ensure documentation accurately reflects existing service delivery and support models.

• Apply Secure by Design principles within documentation where appropriate.

• Support review, assurance and governance activities, addressing comments from the Technical Design Office and other stakeholders.

Essential Experience

• Demonstrable experience authoring technical documentation.

• Proven experience producing or contributing to HLDs, LLDs and process guides.

• Strong understanding of service architecture and technical design documentation.

• Ability to rapidly assimilate technical information from SMEs.

• Excellent written communication and stakeholder engagement skills.

• Experience working within governance and assurance frameworks.

Desirable Experience

• Understanding of Secure by Design principles and assurance processes.

• Experience of Digital & Data environments.

• Experience supporting service transition or onboarding activities.